2 Jobs in Manteca, CA
Epic HR, LLC is Hiring a Call Center Representative Near Manteca, CA
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing excellent customer service and assisting callers with their inquiries. This is a full-time position with opportunities for career growth.
Duties:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and company policies
- Handle customer complaints or concerns with empathy and patience
- Perform data entry tasks to update customer records and maintain accurate documentation
- Assist with scheduling appointments or directing calls to the appropriate department
- Follow call center scripts and protocols to ensure consistent service delivery
- Collaborate with team members to resolve complex customer issues
- Maintain a high level of professionalism and phone etiquette at all times
Skills:
-Must have 3 years of experience
- Strong analytical skills to assess customer needs and provide appropriate solutions
- Excellent customer service skills with the ability to handle difficult or irate customers
- Proficient in data entry and navigating computer systems
- Knowledge of medical office procedures and medical terminology is a plus
- Effective communication skills, both verbal and written
- Ability to multitask and prioritize tasks in a fast-paced environment
- Bilingual in English and Spanish is preferred
If you are looking for an exciting opportunity to work in a dynamic call center environment, apply now! We offer competitive pay, comprehensive benefits, and opportunities for career advancement. Join our team today as a Call Center Representative!
#MANT-1
Job Type: Full-time
Pay: From $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Weekends as needed
People with a criminal record are encouraged to apply
Ability to Relocate:
- Manteca, CA 95337: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
$45k-57k (estimate)
03/30/2024
07/26/2024
The job skills required for Call Center Representative include Customer Service, Call Center, Computer Systems, Data Entry, Service Delivery, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
Similar Jobs
Popular Articles
