Massanutten Resort

Job Summary

Responsible for providing excellent customer service to guests including greeting, taking food and beverage orders, answering questions, and providing information about the resort and surrounding areas. Must be able to maintain a clean and organized service and work area and uphold company safety and sanitation policies.

Required

Excellent customer service and organizational skills

Excellent written and verbal communication skills

Understanding and ability to adhere to ABC regulations and policies

Must be at least 18

Preferred

Previous serving experience

Knowledge of standard cocktails

Knowledgeable of beer and wine pairings

Typical Schedule

Days:

Schedule varies including mornings, evenings, weekends, and holidays

Hours:

Varied hours depending on business demands

Core Responsibilities

• Provide excellent customer service to all guests
• Upsell products whenever possible
• Maintain an orderly and clean work area
• Process payments and accurately make change using point of sale system
• Complete assigned tasks including wrapping silverware, cleaning windows, cleaning floors and carpets, filling and stocking condiments
• Other duties as assigned by management

For more information, contact us at 540-437-3372 or shenandoahprovisions@massresort.com.