7 Jobs in Melville, NY
Air Techniques, Inc. is Hiring a Customer Service Representative Near Melville, NY
About Air Techniques, Inc.Founded in 1962, Air Techniques, Inc. set out to manufacture first-rate products for the dental industry. Over 61 years later, Air Techniques has grown from a small company into a successful corporation. At our New York headquarters, we design and build two main groups of products: utility room and digital imaging products. Our products are manufactured in a vertically integrated factory where compliance with the Food and Drug Administration Good Manufacturing Practices is paired with stringent Quality Standards. In-house engineering staff designs our products for the dental market. We are proud to maintain the ISO-13485 registration certification which reinforces our pledge to quality and customer satisfaction. At Air Techniques, we have earned our reputation in the dental industry through our commitment to quality and ensuring customer satisfaction. We are proud that Air Techniques represents superior quality to dealers and dentists worldwide.
Position DescriptionCustomer service plays a key role in our company success by directly helping our customers. The Customer Service Representative is primarily responsible for supporting customers (dealers/distributors, sales representatives, and end-users) Help build our reputation as the premier provider of dental products and solutions.
Essential Functions And Responsibilities
- Manage all aspects of customer inquiries and requests to include product selection, sample and catalog requests, non-stock items, basic returns, price quotes, special pricing, and status of orders.
- Handle requests for domestic and international customers.
- Work closely with our sales team.
- Consignment coordination
- Assist in organizing freight requirements for international shipments.
- Provide information regarding products and promotional opportunities to customers.
- Communicate with clients via phone and email using proper phone and email etiquette.
- Maintains established performance levels set by company.
- Builds rapport and trust with clients to maximize customer loyalty.
- Demonstrate competency in products and services as offered by Air Techniques.
- Continue to improve product knowledge and customer service skills.
- Complies with all company policies and procedures.
- Follow up to make sure all orders ship in a timely manner and follow up on any out-of-stock issues.
- Maintain regular work attendance and punctuality.
- Assist other departments when the need arises.
- On-site position with the occasional need for overtime or weekends
- Performs other duties as assigned
- 2 years prior call center environment experience
- Proficient in English for professional environment, both verbal and written
- Freight and logistics experience a plus
- Dental industry or similar customer support experience a plus and experience using web-based service and/or e-Commerce tools (i.e., ERP program for order processing, Salesforce, Word, or MS Excel)
- Ability to work with different types of personalities in a professional, positive manner.
- Clearly communicate and articulate via phone and email.
- Professional attitude in following protocol and guidelines of the company
- Experience in moderate to high pressured environments
- Exceptional attention to detail
- Demonstrated ability of follow up skills.
- The ability to multi-task and closely follow a schedule.
- Efficient in Microsoft office programs, i.e., excel.
- High School Diploma or equivalent required
Job Summary
Full Time
Business Services
$39k-49k (estimate)
04/13/2023
07/14/2024
airtechniquesinc.com
MARIETTA, GA
<25
1979
ROBERT SEIDEN
$5M - $10M
Business Services
Related Companies
About Air Techniques, Inc.
Air Techniques, Inc., (ATI) is a leading manufacturer, marketing, environmental testing, and engineering firm specializing in air pollution, noise control, and energy recovery systems and products.
The job skills required for Customer Service Representative include Customer Service, Call Center, Products and Services, Customer Support, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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