Roles and Responsibilities - Museum Director

The following is a fairly comprehensive breakdown of the duties I handle in my role as Museum Director.

General/Daily Responsibilities:

• Perform morning set-up duties - setting up Square POS terminal for daily ops, count till and ensure money is correct, check retail area for cleanliness, set up museum displays and interactives/troubleshoot issues, check museum area for cleanliness, turn on all lights in building, turn on music and unlock doors at opening time

• Serve as prime point of contact for guests at front desk, run POS terminal/assist in checking in guests. Answer any queries about museum (length of tour, content, cost, etc). Serve as ambassador for Memphis by recommending other points of interest, places to eat, etc. Assist Programming Docent when needed with POS terminal/checking guests in.

• Ring up all retail transactions, ensuring that retail area is stocked and ready for each work day. Assist others in retail transactions. Ensure that consignment items are rung up correctly and are accounted for correctly in Square.

• Monitor online retail transactions via Neon. Safely wrap outgoing gifts, ensuring that proper postage is used and shipped off via USPS.

• Answer general questions about Blues Foundation memberships, directing to Membership Manager when on-site.

• Answer phones, providing information on the Blues Foundation, the museum, and all other related queries.

• Serve as primary contact for facility rentals, private functions, tour groups, and Blues Foundation events that occur in the museum

• Maintain daily visitors log, separating by tickets purchased, guests who visit the art gallery, group tours, discounted tickets, students, and children.

• Provide information about rotating exhibits in the LRBC gallery, including background on artist, pricing, and purchasing options. Account for via consignment.

Museum/Curatorial Duties

• Oversee and maintain museum exhibits, including artifacts and interactive displays.

• Manage memorabilia collection.

• Develop relationships with donors past, present, and future

• Craft and process necessary paperwork for incoming/outgoing artifacts - Deeds of Gift/Loans, Artifact Returns

• Craft copy for museum labels, providing historical context for artifacts

• Manage exhibits in LRBC gallery, presenting contracts to preparatory and overseeing installation/deinstallation of exhibits.

• Provide docents with prudent information on happenings in the museum, historic information, etc.

• Work with Programming Docent to develop programming that will engage museum visitors and represent the Blues Hall of Fame in a manner that can appeal to a wide array of guests.

• Serve as Ambassador for the Blues Foundation with tourism groups, answering queries/being a point of contact.

• Merchandise creation for BHOF and events.

Managerial Duties

• Interview, hire, train, and schedule Visitor Services employees and docents.

• Schedule staff, handle time-off requests, and account for employee hours via Square.

• Coach staff on new policies, information pertaining to the museum, approach for scheduling for special/private events, provide and accept feedback on new methods of engaging museum guests/methods to improve museum experience.

• Handle all group sales and special event inquiries for museum, including correspondence, providing all suitable information for special event requests, including photographic examples of past events, approved catering, programming options, formally booking events, and registering them in building calendar for all staff to see.

• Oversee Bricks for the Blues campaign - reaching out to past donors who have not completed inscription requests, gather inscription information, send off information to engravement team, and arrange for paving (ongoing)

• Sign off on work done by Enviro-Master (bathroom sanitizers/supplies), serve as one of the points of contact for housekeeping company.

• Oversee elements of daily operations for the Blues Foundation’s three main events: he Blues Hall of Fame induction ceremony, the Blues Music Awards, and the International Blues Challenge. Tasks include gathering materials, coordinating staffing, event setup, overseeing truck rentals, loading/unloading of all necessary items for event staging and production, gathering donations for silent auctions, setup of offsite retail operations, handling all offsite inventory, setup of online retail terminals and processing transactions, handling all sales reports and cash handling at EOD.

• In lieu of Communications Manager, tasked with handling some social media duties.