This role will be responsible for executing service delivery. The Manager of Operations will communicate a vision for how company best serves clients across multiple service offerings and empower and enable their team to bring that vision to life. The role focuses on delivering operational excellence implementing optimized cost to serve models applying continuous improvement initiatives and team development. Job Duties: Establish the quality-of-service delivery across client central Reprographics Office printer fleet. Implement standardized processes for all aspects of operations. Track operational controls and ensure management information reporting requirements are fulfilled. Accomplish action items from account plans. Maintain continuous lines of communication keeping client services informed of all critical issues and facilitating open cooperation between operations and client services. Follow delegations of authority for operations team Partner with functional teams adhering to appropriate corporate policies internal controls and reporting. Manage staff performance including establishing development goals setting business objectives establishing priorities and providing ongoing performance feedback. Promote a culture of high performance and continuous improvement that values learning and a commitment to quality. Investigate and resolve issues escalated by the portfolio clients and communicate significant issues to the Operations Director and client services. Have a strong knowledge clients business and the impact of our services. Manage overall performance metrics of accounts/departments against contract/target metrics. Provide team with clear communications regarding target metrics/expectations and support their achievements. Escalate operational compliance and financial risk areas. Manage the selection induction development retention motivation and performance of direct reports. Establish a structured succession plan for key roles. Support new business implementation Cascade key business and organizational messages down to the associate level per the appropriate channels Share knowledge best practices and solution designs within the relevant management teams to ensure continuous business improvement. Ensure that operational processes stay within agreed upon budgets and timelines. Provide training and development opportunities and serve in mentoring role for his/her direct reports. Compilation and issue of monthly client billing Manage staff allocation through optimized scheduling and cross-training and through fostering a strong sense of teamwork.