Overview:

We are seeking an Application Support Analyst to join our dynamic team. The Application Support Analyst willsupport production applications in an Enterprise environment. The individual will also work with other support team members sharing knowledge and experience to help enhance ATS’.NET competency. The successful candidate should have skills in each of the following areas:

Key Responsibilities:

· Perform maintenance and provide support for production software applications to minimize disruptions and facilitate effective operations

Investigate, diagnose and resolve issues with software applications

· Support the definition, identification/development, testing, deployment, integration, configuration and use of software applications used across the organization

· Plan, communicate, and coordinate software application deployments, upgrades, and retirements

· Define and document technical, operational and support processes and standards for production software applications

·Define and manage the tools and environments necessary to monitor, measure and improve application performance to ensure alignment with performance specifications

· Develop and maintain in-depth knowledge of VM products in effort to support customers.

· Develop and maintain application documentation

· Analyze, monitor performance of applications and/or programs after implementation, taking actions as required

· Develops and executes scripts of varying complexity to solve business problems, as required

· Communicate technical information in a clear manner to a variety of internal and external stakeholders both verbally and in writing.

· Support VM Ticketing System & Understanding of incident management process

· Act as a behavioral role model for Application Support team members. Sets example for:

· Proper attendance

· Strong work ethic, does what it takes to meet deadlines

· Assists other team members when they fall behind

· Reduce escalation into the software development team wherever possible

· Researches, documents, and presents the following information to management/other team members as required

· Presents application process flows

· Describes issues

· Suggests process improvements

· Rotating On-Call

· Rotating Server Maintenance

Required Knowledge, Skills, & Abilities:

· 3 years’ experience supporting web and Windows applications

· 3 years’ experience with MS Windows operating systems and applications

· 3 years’ experience in writing SQL, proficient in developing and maintaining SQL Scripts

· Highly organized with the ability to plan and execute small-to-large projects

· Demonstrated ability to work independently to solve business problems with well-written, maintainable scripts

· Understanding of software architecture (i.e., components, relationships, constraints)

· Ability to implement and support a variety of Cloud-based/on-premises 3rd party software applications.

· Server Knowledge: Win 2008 R2 / Win 2012 (Configure IIS and associated services, Configure User shares, Configure TCP/IP, FTP Services, Install and Configure server components)

· Excellent problem diagnosis skills (i.e., discovery, replication, troubleshooting, resolution, verification, communication and/or escalation)

· Strong working knowledge of MS Office Software including Excel, Word, Visio, Outlook, Publisher and PowerPoint software.

· Demonstrates ability to multi-task and meet all assigned deadlines in a rapidly changing and high pressure environment

· Highly organized with the ability to adapt effectively to changing priorities.

· Willingness to develop an in-depth knowledge of company products, procedures, applications, etc.

· Ability to work independently, along with ability to provide mentorship to less experienced staff members

· Willingness to work directly with customers, customer technology teams, internal ATS teams, and business partners such as toll authorities to resolve issues.

Preferred Knowledge, Skills, & Abilities:

· Experience with application monitoring tools (e.g. Firescope, HPSM, App Dynamics, New Relic, Splunk, Pingdom)

· Scripting or Application Development tools (e.g. PowerShell, C#, PowerBI)

· Microsoft Applications (Excel, Word, Powerpoint, etc.)

· Familiarity and experience with Cloud platforms (Azure, AWS)

· A 4-year University degree (BA/BS) in information systems or a related technical discipline from a regionally accredited college/university

Job Types: Full-time, Contract, Temp-to-hire

Benefits:

• Health insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• supporting web and Windows applications: 3 years (Required)
• writing SQL Scripts: 3 years (Required)

Security clearance:

• Confidential (Preferred)

Ability to Commute:

• Mesa, AZ (Required)

Ability to Relocate:

• Mesa, AZ: Relocate before starting work (Preferred)

Work Location: In person