2 Jobs in Middletown, NY
Sobo & Sobo, LLP is Hiring a Call Center Supervisor Near Middletown, NY
Prestigious and growing law firm seeks a Call Center Supervisor to manage and motivate a team of call center representatives. This will be a full-time position, Monday-Friday, based out of Middletown, NY. The ideal candidate will have a leadership background in customer service and a passion for helping others. The Call Center Supervisor will be a driving force for their team, ensuring efficiency and excellent customer service.
Responsibilities:
- Supervise and manage a team of call center representatives
- Monitor and analyze performance KPI metrics
- Provide coaching and feedback to improve individual and team performance
- Handle escalated customer calls and resolve issues promptly
- Develop and implement training programs for staff
- Ensure compliance with company policies and procedures
Skills:
- Ability to analyze data and make informed decisions
- Experience in supervising teams
- Project Management capabilities
- Excellent communication and leadership skills
- Bilingual - Spanish
If you are a dynamic leader with a passion for customer service, we invite you to apply for the Call Center Supervisor position. Join us in delivering exceptional service to our clients while leading a dedicated team to success.
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 5 years (Preferred)
- Sales: 1 year (Preferred)
Ability to Commute:
- Middletown, NY (Preferred)
Ability to Relocate:
- Middletown, NY: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
$64k-87k (estimate)
06/13/2024
10/09/2024
soboandsobo.com
Middletown, NY
<25
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The job skills required for Call Center Supervisor include Call Center, Customer Service, Leadership, KPI, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Supervisor. Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Supervisor job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Supervisor jobs
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Step 3: View the best colleges and universities for Call Center Supervisor.
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