Shift supervisors, also known as shift managers, are responsible for managing operations during their shift. They are key members of the management team and perform a variety of tasks to ensure customer satisfaction, meet performance targets, and comply with company policies. 

Here are some responsibilities of a shift supervisor:

Shift operations:

Coordinate and supervise shift operations to ensure they meet quality standards and productivity targets.

Staffing:

Manage work schedules, allocate tasks, and ensure there are enough staff for each shift. Train new employees and develop the skills of existing staff.

Inventory management:

Ensure that the business is well stocked and ready for upcoming shifts. Make sure that inventory received is high quality to avoid customer complaints.

Customer service:

Monitor customer service and manage complaints.

Compliance:

Ensure compliance with company policies and procedures, as well as legal requirements. Oversee cash handling and transactions to ensure accuracy and compliance.

Safety and hygiene:

Maintain a clean and organized work environment, and enforce hygiene and safety standards. Respond to injuries and serious operational concerns as required.