Title: Systems Engineer

Overview:

Our client's Managed Services team is seeking an experienced Systems Engineer with consulting skills to support customers in the greater Baltimore / Washington DC area.

The Systems Engineer will play a crucial role in designing and implementing solutions, as well as providing ongoing operational support and advice for customers' information systems, with a focus on onsite requirements. This position requires excellent communication skills as it is client-facing and involves collaborating closely with other systems engineers and support desk staff under the direction of the head of the Managed Services team.

Responsibilities

• Provide prompt and effective responses to technology support requests.
• Deliver high-quality support for Microsoft 365, desktop, server, and network-level issues.
• Communicate technical information clearly and effectively to clients and internal management.
• Configure LAN and WAN topologies, and manage server staging and deployment.
• Offer Tier 2 and Tier 3 support as needed.

Required Technical Skills

• Minimum of a two-year degree with an emphasis on information systems or technology management, or equivalent combination of experience and training.
• Five years of experience in technical customer support.
• Strong communication skills.
• Minimum of 8 years of experience in systems and network troubleshooting.
• Extensive knowledge of workstation operating systems, applications, networks, networking technologies, and technology management tools.
• Expertise in Windows server and desktop operating systems, email systems, firewalls, and network security.

Pluses

• Experience with Microsoft 365, Microsoft Azure, VMware.
• Extensive experience with products from leading technology providers such as Microsoft, HP, Dell, SonicWall, Datto, and StorageCraft.

• Experience with managed services platforms like ConnectWise Automate, Kaseya.
• Vendor certifications (e.g., MCSE, CCNA, CSSA).