2 Jobs in Mineral Point, MO
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RION Equipment is Hiring a Service Writer Near Mineral Point, MO
We're looking for a Service Writer responsible for acting as the first-line, direct point of contact to the customer by answering calls and scheduling and coordinating all service work and parts order entry for machine repairs. The Service Writer is critical in creating a trusting relationship with the customer thereby promoting retention and loyalty.
If you have any questions prior to applying, please reach out to our Recruiting team at recruiting@rionequipment.com 402-891-7555.
Primary Job DutiesOpen, process, and close service repair quotes and work orders for all repairs by obtaining accurate details from customers as to the nature of the problem. Secure service manager approval, if needed.Verify warranty and service contract coverage. Inform customers of any needed services, recalls, DOT inspections due to equipment.Ensure parts and service orders are accurate, supportable, and match invoices. Identify add-on sales opportunities and effectively communicates these to the customer and appropriate sales representatives.Schedule equipment repairs on work orders by dispatching workflow to shop/field technicians by assessing skills, capabilities, areas of expertise, and work availability schedules to minimize customer downtime and maximize field vs. shop time for field technicians.Review work orders submitted by techs checking for errors or omissions. Reviews parts detail on service calls to ensure parts are posted and nothing remains on backorder or reservation.
BenefitsMedical (and FSA/HSA plans), Dental, Vision Insurances
Paid Vacation and Holidays
Company-paid Basic Life Insurance
Supplemental Term Life Insurance
401(k) with Match
Tuition Reimbursement and In-house Training Dept.
Paid Military Leave
Short and Long-Term Disability
About Rion EquipmentRION Equipment, formerly NMC Material Handling, has been serving the upper Midwest since the 1970's. This change in our business means great things for potential candidates. We're growing and investing in our company and employees. We are investing in personnel skills and in a fleet of industry-leading material handling and aerial equipment and service solutions. Come be a part of our experienced and knowledgeable sales and service teams that help our customers with comprehensive equipment solution packages that best serve their business needs. RION Equipment hires the best in sales and service personnel behind a complete line of quality products, including:
Cat Lift Trucks
Mitsubishi Forklifts
Jungheinrich
Taylor Big Red
Shuttlewagon Mobile Railcar Movers
RION Equipment is an equal opportunity employer and affords equal opportunity to all applicants for all positions. RION Equipment shall abide by the requirements of 41 CFR
- 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.
- The job duties listed in this job posting do not constitute a complete and exclusive list. RION Equipment further reserves the right to modify job duties, at any time and in its sole discretion, to meet the needs of the Company.
Job Summary
Full Time
$44k-65k (estimate)
06/20/2024
06/23/2024
The job skills required for Service Writer include Scheduling, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Writer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Writer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Writer positions, which can be used as a reference in future career path planning. As a Service Writer, it can be promoted into senior positions as a Returns Clerk III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Writer. You can explore the career advancement for a Service Writer below and select your interested title to get hiring information.
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