Role: Account Manager

Work Model : Hybrid - Full Time

Join Our Team!

Are you passionate about delivering exceptional customer experience to customers? If so, we have an exciting opportunity for you as an Account Manager at Stimulus Athletic. We are a leading provider of custom team uniforms and are looking for a committed professional to join our team.

Key Responsibilities:

• Generate Revenue: Manage existing and new accounts, employing a proactive approach to drive sales activities through phone calls, emails, text messages, and client visits. Develop and execute sales strategies to achieve and exceed sales targets.
• Retain Customers: Provide exceptional customer service throughout the entire sales process, ensuring high retention rates and customer satisfaction. Foster long-term relationships with clients by delivering personalized support and resolving inquiries promptly.
• Account Management: Oversee customer accounts, including managing apparel design consultations, order processing, and ensuring timely delivery. Maintain regular communication with clients to address any issues and ensure consistent engagement.
• Proactive Customer Interaction: Engage with customers via multiple channels, including email, phone calls, in-person meetings, and digital platforms, to understand their requirements and provide tailored solutions. Initiate regular client visits to build rapport and strengthen relationships.
• Cross-functional Collaboration: Collaborate closely with internal teams such as design, fulfillment, customer service, and marketing to ensure seamless execution of client projects and a cohesive customer experience. Coordinate efforts to meet customer expectations and deliver on commitments.
• Lead Generation: Identify and pursue new business opportunities through proactive lead generation efforts, leveraging industry knowledge and networking skills. Develop and nurture relationships with potential clients to expand the customer base and drive revenue growth.
• Feedback and Improvement: Gather, analyze, and act upon customer feedback to drive continuous improvement in products, services, and overall customer experience. Implement strategies based on insights to enhance customer satisfaction and loyalty.
• CRM Management: Utilize and maintain the CRM system effectively to track customer interactions, manage account details, and generate actionable reports. Leverage CRM data to identify trends, forecast sales, and optimize client engagement strategies.

Qualifications:

• Experience in customer success or account management (with a preference for candidates with awareness of the sports apparel industry)
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical abilities
• Ability to work collaboratively with cross-functional teams
• Proficient in CRM softwares and data analysis tools (experience in Monday.com is a plus)
• Proficient in Microsoft Office Tools (Word, Excel)

Are you ready to help shape the future of athletic wear? We are looking for talented individuals with the passion and drive to innovate. Apply now by filling out our application form on the Stimulus Athletic Careers Page. This is your opportunity to inspire athletes and teams, helping them express their unique identities with custom apparel.

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Who We Are

Founded in Minneapolis, Minnesota, our main objective is to offer custom-made uniforms at a price we can all afford.

We believe that every team, big or small, deserves a solid wearable identity that delivers in style and performance.

“As a former professional soccer player, I saw how many of the teams I played and coached for struggled with their sportswear suppliers. From low quality overpriced gears, the inability to customize designs and lengthy turnaround times, the sportswear industry was just uninspiring.

Here at Stimulus Athletic, we’re changing the rules, combining eye-catching custom designs with cost-conscious products and an easy ordering process.”

Geison Moura (Founder & CEO)

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Experience level:

• 1 year
• 2 years
• No experience needed
• Under 1 year

Schedule:

• Monday to Friday

Ability to Commute:

• Minneapolis, MN 55401 (Required)

Ability to Relocate:

• Minneapolis, MN 55401: Relocate before starting work (Required)

Work Location: Hybrid remote in Minneapolis, MN 55401