17 Jobs in Mission, KS
LBA Air Conditioning Heating Plumbing is Hiring a Dispatcher Near Mission, KS
FLSA Status: Non-Exempt
Position Type and Expected Hours of Work: Full time, Saturdays and overtime as needed
Position Summary:
The Dispatcher is the point of contact for Field Technicians and the Customers to schedule HVAC Maintenance, HVAC service and HVAC installation jobs for Company’s clients.
Essential Functions:
- Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls - this includes situations such as rescheduling preventative maintenance jobs for equipment that needs immediate attention and following the batting order.
- Keep calls and hold times to the Customer Experience Department’s standards
- Relay accurate information to technicians, ensuring proficient, quality customer experiences. This is achieved through reading each job’s details thoroughly and investigating any questions that need to be addressed with the Customer Experience Team.
- Manage the whereabouts and needs of every technician in the field by working with internal staff to schedule accordingly with technicians’ time off, scheduled in-shop meetings or training, and other similar situations. Update customers throughout the day on technicians’ progress by keeping open communication and proactively addressing scheduling conflicts.
- Act as a client advocate and utilize appropriate internal resources when needed to resolve client escalations. Resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems
- Follow up promptly and completely on all customer requests for information, quotes, alternative parts and pickup/delivery dates.
- Maintain knowledge of new and existing products and services by participating in training, reviewing catalogs, web-sites and internal resources.
- Review the next day’s job board and manage booked calls by placing them in a timely manner. Communicate with the Managers daily to give updates of jobs on job boards. Follow the Call Board.
- Excellent verbal and written communication skills; and strong conflict management skills
- Detail oriented and highly organized with the ability to handle multiple tasks and assignments
- Knowledge of and proficiency in common office applications such as G-Suite, general software navigation, and operating a computer
- 2 Years’ experience in Customer Service required
- High School Diploma or Equivalent required
- Relevant industry knowledge preferred
Direct Reports: None
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
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Job Summary
Full Time
$40k-54k (estimate)
05/30/2024
07/23/2024
The job skills required for Dispatcher include Customer Service, Scheduling, Written Communication, HVAC, etc. Having related job skills and expertise will give you an advantage when applying to be a Dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Dispatcher. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Dispatcher positions, which can be used as a reference in future career path planning. As a Dispatcher, it can be promoted into senior positions as a Limousine Chauffeur III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Dispatcher. You can explore the career advancement for a Dispatcher below and select your interested title to get hiring information.
If you are interested in becoming a Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Dispatcher for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Dispatcher job description and responsibilities
Dispatchers are generally responsible for coordinating with the customers regarding the delivery status of the products and providing precise logistics and the fastest transportation routes to the professional drivers to ensure smooth and timely deliverie
02/07/2022: Vincennes, IN
Dispatchers may dispatch calls for truck drivers, delivery drivers, and emergency responders like medical professionals, firefighters, and police crews.
12/30/2021: Oklahoma City, OK
A dispatcher selects the vehicle type according to the delicacy, frangibility, and rigidity of the material.
02/03/2022: Oklahoma City, OK
A dispatcher must think fast, consider many different options, and above all else try to keep himself calm.
02/02/2022: Las Cruces, NM
A good dispatcher must be able to coordinate trip schedules, manage routes, and handle calls and requests from operators, third-party vendors, and their supervisors.
12/12/2021: Pittsburgh, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Dispatcher jobs
Getting training and certification as a truck dispatcher.
01/02/2022: Evansville, IN
Communicate with all parties before & during the job and getting feedback and updates.
12/25/2021: Eugene, OR
Complete a City employment application.
01/04/2022: Manchester, NH
Dispatchers should use an understanding tone and approach when communicating with callers.
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Previous experience as a Call Receiver/Dispatcher for law enforcement 911 calls.
03/06/2022: Tucson, AZ
Step 3: View the best colleges and universities for Dispatcher.
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