1 Job in Mission, TX

SORT BY

Customer Service Representative

Ubiquity

Mission, TX | Full Time

$40k-50k (estimate)

1 Month Ago

Customer Service Representative

Ubiquity Mission, TX

$40k-50k (estimate)

Full Time | IT Outsourcing & Consulting 1 Month Ago

Save

Sorry! This job is no longer available. Please explore similar jobs listed on the left.

Ubiquity is Hiring a Customer Service Representative Near Mission, TX

Let's tomorrow, together.

At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.

Sound like the right fit? Your tomorrow looks bright at Ubiquity.

Your Role:

Role and Responsibilities

The Customer Service Representative speaks with members in relation to scheduling new reservations and troubleshoot existing reservations. The role’s success is determined by quality and quantity of calls.

Managing a client support line (phone and email) with limited supervision.
Handling client complaints and provide appropriate solutions and/or alternatives; following-up to ensure resolution when needed.
Supporting initiatives to proactively communicate with CTC current clients, ensuring customer satisfaction whenever possible.
Identifying and executing strategies to drive increased platform adoption within existing accounts.
Proactively incorporating client feedback into tangible recommendations to platform updates for use by leadership.
Assisting in implementation, training, and client support activities; and
Supporting marketing, partnership, operations or other activities as appropriate/needed.

Qualifications and Education Requirements

The Customer Service Representative will handle tasks from multiple roles when staffed outside of peak times when role specialists are unavailable; overnight, weekends, holidays.
Provides continuous phone support.
Creates and updates transportation reservations by phone, email, or fax.
Verifies member appointment date and time.
Communicates driver estimated time of arrival to callers.
Activates will call pickups.

Preferred Skills

1 year Customer Service experience preferred.
Call Center experience preferred.
Able to type at least 40 wpm.
Take high volume of inbound calls.
Make high volume of outbound calls.
Availability to work any day and any shift; holidays and weekends.

What we do.

Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.

Come as U are, because U Matter at Ubiquity.

We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$40k-50k (estimate)

POST DATE

05/07/2024

EXPIRATION DATE

06/23/2024

WEBSITE

ubiquity.com

HEADQUARTERS

OMAHA, NE

SIZE

1,000 - 3,000

FOUNDED

2012

TYPE

Private

CEO

REGINA SHANAHAN

REVENUE

$10M - $50M

INDUSTRY

IT Outsourcing & Consulting

Related Companies

Business Development Representative

Full Time

$95k-122k (estimate)

1 Week Ago

The job skills required for Customer Service Representative include Customer Service, Call Center, Leadership, Empathy, Financial Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.

Customer Service View Jobs

Call Center View Jobs

Leadership View Jobs

Empathy View Jobs

Financial Services View Jobs

For the skill of Customer Service

Sales professional

Gutierrez Insurance Agency

Full Time

$83k-112k (estimate)

Just Posted

The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.