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Improving the lives of those with chronic care diseases while providing solutions to our customers."
Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population.
Matching passion with careers, here hard work has never been so satisfying.
A Customer Support Advocate (CSA) acts as the support liaison between Sales, Referrals and Customer Service, communicating with RAEs and all appropriate teams to ensure quick and proper handling of orders to meet SLAs.
The CSA will identify and where possible resolve areas of vulnerability and communicate with sales, customer service and referral sources any identified patterns resulting in delayed setups and patient cancellations.
Essential Duties :
Under the supervision of the Customer Service Manager, the CSA is responsible for maintaining an open line of communication between referral sources, Sales, Distribution, and Customer Service.
The CSA will be tasked with working directly with the RAE's (Respiratory Account Executives) & Referral sources while monitoring the daily activity of orders for the region as they flow through the order process to ensure SLAs are met and patients are serviced within acceptable time frames.
They will also identify error patterns both internally and externally to ensure SCH teams and Referrals are educated on payer requirements and correct processing of orders.
Responsibilities :
If necessary the CSA will pull the order and work it themselves if this is the only way to meet SLA.
Work Experience Requirements :
Perks :
What SuperCare Health is About
SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.
Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.
Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions.
Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes.
Our in-home services include ventilation, oxygen, CPAP / BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.
We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise.
As a thriving business, our chief focus is on what really matters : reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.
Connect With Us!
Company Website https : / / supercarehealth.com /
Company Business Hours - 8 : 30 AM 5 : 30 PM PST
Last updated : 2024-06-22
Full Time
Skilled Nursing Services & Residential Care
$72k-92k (estimate)
06/24/2024
09/22/2024
supercarehealth.com
LAS VEGAS, NV
200 - 500
1974
JOHN L CASSAR
<$5M
Skilled Nursing Services & Residential Care
SuperCare Health (www.supercarehealth.com) is a chronic care management company specializing in respiratory diseases and providing high-touch, high-tech in-home patient management solutions. Utilizing cutting-edge mobile technologies, combined with quality clinical services, SuperCare Health has proven cost-savings that reduce hospital readmissions and offer shared savings for payors. Twitter (https://www.twitter.com/SuperCareHealth) Facebook (https://www.facebook.com/supercarehealth) Google+ (https://www.google.com/+Supercarehealth) Yelp (http://www.yelp.com/biz/supercare-health-downey)
The job skills required for Customer advocate include Customer Service, Communication Skills, Customer Support, Customer Care, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer advocate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer advocate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer advocate positions, which can be used as a reference in future career path planning. As a Customer advocate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer advocate. You can explore the career advancement for a Customer advocate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Advocate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Advocate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Advocate job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Advocate jobs
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They should also offer different options to their customers.
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Step 3: View the best colleges and universities for Customer Advocate.