The Microsoft 365 and Digital Workplace Contract to Hire is a technical role with experience in multiple technologies for the delivery of Microsoft 365 Cloud services utilized by Global end users for productivity and communications. The Microsoft 365 Architect provides expertise within IT and across the business supporting solutions that enhance productivity with a focus on building flexible, scalable, and secure solutions in Microsoft 365.

The Microsoft 365 Architect has an in-depth knowledge of the entire Microsoft 365 application stack, and how to best leverage and integrate those applications in the

enterprise environment. These solutions should enable identity and access management, productivity, data access, mobility management and increase the organization’s ability to collaborate across teams,

departments, and geographic regions. The Microsoft 365 Architect also provides technical leadership and escalation for resolving incidents, fulfilling work requests, and completing project deliverables.

Job Roles and Responsibilities

 Build, manage, and administer the organization-wide deployment of Microsoft 365

enterprise platform (Productivity via Office Applications, Enterprise Collaboration via

Teams, OneDrive, and SharePoint, Email and Calendaring via Exchange Online,

Enterprise Mobility Management via Intune, Automation via Power Platform, Microsoft

Entra ID, etc.)

 Identifies new areas and business processes where Microsoft 365 Solutions such as

Power Platform, Exchange Online, OneDrive, Teams, Intune, and others can be

leveraged for increased business value and facilitates continual process improvement.

 Participates in the development and maintenance of technology roadmaps.

 Participate in short- and long-term enterprise architecture planning to meet current and

expanding business requirements.

 Configuration and management of Windows-based corporate systems and personal

mobile devices via Microsoft Intune

 Configuration and management of Microsoft Autopilot to set up and pre-configure new

devices, getting them ready for productive use.

 Build and maintain automation to manage the on prem and cloud infrastructure related

to Microsoft 365 and Active Directory

 Configure and monitor cloud infrastructure in Azure (including Intune, Autopilot, Azure

Virtual Desktop, etc.)

 • Troubleshoot and repair complex technical problems with team members, customers,

and vendors quickly and effectively.

 Work with the IT Security Team to design and build a secure operating system and data

access environment.

 Develop implementation plans for projects with multiple deliverables.

 Leads execution for infrastructure projects related to areas of expertise.

 Provide thorough testing as part of proof-of-concept development for new technologies.

 Helps to define and measure KPIs to maintain health of services.

 Participates in initiatives to evolve technologies and drive continuous improvement of

services.

 Acts as escalation point for complex issues related to areas of expertise.

 Collaborates with all areas of IT to design and implement solutions.

 Provides technical leadership as part of cross-functional project teams.

 Participates in support, recovery, maintenance, and project activities outside normal

business hours as needed.

 Prepare detailed documentation of standard operating procedures.

 Create and periodically update architectural documentation.

 Stay abreast of trends in End User Support, management, technologies, policies,

procedures, and other external changes that could have an impact on IT services.

 Provide executive support to Senior Leadership Team.