ABOUT THE POSITION The County of Riverside's Hospital Clinic Administration at at Riverside University Health System's Medical Center seeks a RUHS Performance & Service Excellence Program Administrator to join our team in Moreno Valley.

This position will oversee the development and interpretation of performance data, ensuring accuracy and reliability for internal and external reporting.

They will lead quality improvement initiatives and collaborate with senior leadership to define and prioritize performance indicators for enhancing quality outcomes.

Regulatory compliance oversight at the Community Health Center, including peer reviews and incident reporting, will be a key responsibility.

They will provide executive-level reporting on incentive programs, offering strategic planning and recommendations.

Serving as a subject matter expert, they will stay updated on regulatory practices and manage deliverables for incentive programs.

Additionally, they will lead efforts in annual performance planning, oversee educational materials, and enhance data analytics capabilities for actionable insights. Desired Qualifications :

• Extensive experience in overseeing Quality Assurance Programs and Performance Improvement Plans (PIPs) in community-based healthcare settings.
• Proven track record in utilization management, case coordination, and reporting within Care Management settings.
• Strong leadership skills demonstrated through effective management of multidisciplinary teams and committees focused on quality management and performance improvement.

Schedule : 9 / 80 - Day Shift Meet the Team! RUHS Website EXAMPLES OF ESSENTIAL DUTIES

• Coordinate, monitor and review the activities and staff of assigned healthcare performance improvement, patient safety, quality of patient care, and service delivery programs to assure effective and efficient operation.
• Develop, organize, implement, and monitor Performance Improvement (PI) initiatives to achieve safe and excellent healthcare quality and operational outcomes at RUHS;

employ and utilize performance improvement methodology, tools and techniques to streamline healthcare processes and delivery systems.

Provide leadership and expertise in the development and implementation of quality improvement, patient safety and reliability strategies and programs within RUHS;

assign clear authority and accountability for quality, performance improvement and service excellence efforts; obtain and allocate resources, including staffing.

• Collaborate with the senior leadership, nursing, ancillary services, ambulatory, and other key stakeholders to develop, implement and sustain policies / procedures and workflow system to improve patient outcomes, patient satisfaction, patient safety, and performance and service excellence measures and programs.
• Collaborate with senior leadership to develop, identify and define performance indicators and set priorities regarding areas for improvement related to quality and delivery systems of care, patient safety and reliability of data tracking these measures.
• Integrate healthcare performance and quality of care objectives and activities into RUHS culture through marketing and promotion.
• Assist in the development of objectives and policies pertinent to healthcare performance and delivery improvement; assist assigned department supervisors in the establishment of budgets and monitor expenditures against the budget.
• Maintain competence and knowledge of Joint Commission and federal and state regulatory standards related to quality and delivery of healthcare and patient safety;

ensure that the RUHS leadership is updated with trends in healthcare quality standards; lead and coordinate the preparation for accreditation and regulatory compliance surveys.

• Select, assign, evaluate, and direct the work of subordinates; review employee progress and efficiency reports; assist in the selection and evaluation of supervisors and staff.
• Consult with assigned department leaders / representatives to evaluate services and implement changes in departmental operations if necessary;

create and revise department policies and practices to align with department goals related to patient safety, quality of care and other performance measures.

• Perform special studies as assigned by executive leader; assume total responsibility for assigned special projects; provide periodic reports on status of projects to the Medical Center Chief Operating Officer.
• Attend, participate in and conduct staff meetings, committee meetings and conferences; may represent RUHS at meetings and conferences with County and other officials;

prepare correspondence and reports as required. MINIMUM QUALIFICATIONS Education : Graduation from an accredited college or university with a master's degree, preferably with a major in hospital, health, business or public administration, public health, behavioral science, management, nursing, or a closely related field to the assignment.

Additional qualifying experience may substitute for the required education based on one year of full-time experience equaling 30 semester or 45 quarter units of the required education.

and Experience : Three years of hospital or healthcare administration experience in an acute care hospital or large health system.

Five years of experience managing healthcare performance improvement projects preferred.) Certification : Lean Six Sigma certification in healthcare or Certified Professional in Healthcare Quality certification is preferred.

Upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application.

For privacy reasons, it is recommended that you remove your social security information from the document(s).

A Human Resources Representative will review the materials and determine if you qualify for veterans' preference.

See the policy here . What's Next? This recruitment is open to all applicants.

Candidates who are current employees of the Department will be given priority consideration.

These applicants will be considered before other applicants depending on the volume of applications received.

Based on the number of applications received, this posting may close without notice.

Qualified applicants may be considered for future vacancies throughout the County. For questions regarding this recruitment please contact the recruiter, Jill Eastman at JEastman@rivco.

org GENERAL APPLICATION INFORMATION : Please read and follow any special application instructions on this posting.

Click the 'Apply' link located on this page to submit your application.

For instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com .

A pre-employment physical examination and background check may be required. MEDICAL / DENTAL INSURANCE : A Flexible Benefit Credit is provided on a monthly basis as governed by the Management Resolution or applicable bargaining unit.

Vision coverage is provided through Vision Service Plan (VSP) at no cost to employee or eligible dependents. Note : Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits.

See the list here. MISCELLANEOUS RETIREMENT : County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).

Tier I (Classic Member - Formula 3% @ 60) : Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08 / 24 / 2012 and did not withdraw CalPERS contributions.

The employee contribution is eight (8%) percent.

Tier II (Classic Member - Formula 2% @ 60) : Applicable to local miscellaneous employees 1) hired after 08 / 23 / 2012 through 12 / 31 / 2012;

2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside.

The employee contribution is seven (7%) percent.

Tier III (PEPRA New Member - Formula 2% @ 62) : Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013.

Effective July 1, 2023, the employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024. A new member is defined as any of the following : A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.

A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.

A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.

CalPERS refers to all members that do not fit within the definition of a new member as "classic members". Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.

Note : This summary is for general information purposes only.

Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981, Option 2.

If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you.

CalPERS is governed by the Public Employees' Retirement Law.

The Retirement Law is complex and subject to change.

If there's any conflict between this summary and the law, the law will prevail over this summary. DEFERRED COMPENSATION : Voluntary employee contribution with a choice between two 457 deferred compensation plan options.

401(a) MONEY PURCHASE PLAN : County contribution of $50 per pay period towards choice between two 401(a) plan providers.

ANNUAL LEAVE (Bi-Weekly Accrual) : 0 < 36 months 8.92 Hours 36 to

108 or more months 12.00 Hours Maximum Annual Leave accumulation is 1,800 hours.

Employee may receive pay in lieu of up to 80 hours per calendar year.

Agency / Department Head may approve an additional 80 hours. -Annual Leave for Unrepresented Management Attorneys : Maximum Annual Leave accumulation is 2,000 hours.

Refer to Article 22 of the Management Resolution for a list of job classifications included. HOLIDAYS : Normally 12 paid holidays per year.

BEREAVEMENT LEAVE : 5 days (3 days are County paid; 2 days can be taken through use of accrued leave balances). BASIC LIFE INSURANCE : $50,000 of term life coverage.

Premiums are paid by the County.

Additional Supplemental Life plan is available for employee purchase. LONG-TERM DISABILITY (LTD) : Benefit pays 66.67% of earnings to a maximum of $10,000 per month;

30-day waiting period; pays to age 65.

Benefit can be coordinated with other available leave balances to provide up to 100% of pay. POST RETIREMENT MEDICAL CONTRIBUTION : A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the Management Resolution or applicable bargaining unit.

OTHER : There may be other benefit provisions as specified in the applicable Memorandum of Understanding, Management Resolution, or Salary Ordinance.

Please contact the recruiter listed on the job posting directly for more information..

Last updated : 2024-06-20