1 Job in Morrisville, NC
Gravity IT Resourcing is Hiring a Service desk technician Near Morrisville, NC
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Job Title : Service Desk Technician
Location : Morrisville, NC
Job-Type : Contract to Hire
Referral Fee : / - $750
Position Overview :
Gravity is looking for a well-rounded Service Desk Technician to handle internal customer issues through ServiceNow. This person will be responsible for troubleshooting both hardware and software based on the incoming tickets that the team will receive.
The ideal candidate will possess 3 years of experience in a Service Desk setting, a history of successful troubleshooting, and strong documentation skills.
Our client is a $100M technology enabled pharmaceutical solutions company. This company is one of the fastest growing firms in the Research Triangle area.
Duties & Responsibilities :
- Assist with hardware related issues including IP phones, keyboards, monitors, printers, computers, etc
- Assist with any software related issues that come through ServiceNow regarding installations, configurations, Windows 10 or 365 updates or issues, etc
- Document and communicate with the infrastructure team on status updates
- Maintain IT Security and report any violations Required Experience & Skills :
- 3 years of experience in a customer support / service desk setting
- 3 years of experience with ServiceNow
- 3 years of experience with Windows 10 Office365
- 3 years of customer support and service experience
- Certifications in Comptia A , Comptia Network Microsoft MC preferred but not required
To Apply for this Job Click Here
Last updated : 2024-06-17
Job Summary
Full Time
$48k-60k (estimate)
06/19/2024
09/17/2024
The job skills required for Service desk technician include Troubleshooting, Service Desk, Installation, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Service desk technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service desk technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service desk technician positions, which can be used as a reference in future career path planning. As a Service desk technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service desk technician. You can explore the career advancement for a Service desk technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
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A help desk technician responds to customer queries to provide technical assistance.
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A good help desk technician has the right balance of knowledge, communication skills, and patience.
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Service Desk Technician support technology customers via phone, online and occasionally on-site.
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Service Desk Technician need a deep understanding of computer hardware and software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
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As technology changes, so too will the role of the service desk.
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Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
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As businesses grow, their need for competent help desk support will grow.
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Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
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Step 3: View the best colleges and universities for Service Desk Technician.
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