1 Job in Morton, IL
DYOPATH is Hiring a Desktop Support Analyst Near Morton, IL
At DYOPATH, we're excited to have been awarded "Great Place to Work" three years in a row! What makes us so great? Our people – we drive DYOPATH's award-winning culture through our collaboration, innovation, and respect for one another.
We believe that:
- You should be able to grow and feel empowered at work.
- You should have fun in a diversified environment and bring your true self to work daily.
- Work-life balance is vital to our positive culture.
We are currently hiring an onsite Desktop Support Analyst in Morton, IL!
Shift/Pay
- Monday-Friday, 7:30am - 4:00pm
- $23/hr
- Provide support for Windows, mobile devices, and basic network troubleshooting/support as well as Zebra printers/handheld devicesImaging utilizing SCCM or similar
- Responds to tickets and/or calls dispatched from the ITSM tool (account lockouts, break/fix, lease refresh, hardware failures, software installs, etc)
- Diagnoses problems with IT equipment and peripherals and able to resolve with minimal supervision
- New Hire equipment distribution and set up
- Asset inventory Management
- Performs installation and/or support of IT products and software
- Performs additional application installation and/or configuration according to standardized guidelines
- Mobile Device Management, User Support and User Awareness
- Performs hardware and/or software relocation, changes or upgrades
- Disassembles and reassembles hardware equipment and perform part replacement
- Completes necessary administrative work to track, document, and demonstrate completion of maintenance calls and/or installation activities
- Communicates effectively with team members as well as utilizing the Team Channel for any escalations/assistance and contribute to the Knowledge Base
- Develops and maintains a high level of customer satisfaction and maintains customer relations
- Develops understanding of computer and/or software operating systems and application interaction
- Able to write processes and documentation; and assist in training new hires.
- Ability to work with minimal to no supervision and provide top quality service
- 5 or more years of experience showcasing increasing levels of knowledge and ability
- Experience with VIP "White Glove" executive support
- Experience with ITSM Ticket Tools (ServiceNow, Remedy, etc)
- Prior experience working in a large, factory/manufacturing environment
- IT certifications a PLUS (A , MCP, etc)
- Medical, Dental, Prescription, Vision, Life and Disability Insurance
- Flexible Spending Account (FSA) as well as Health Savings Account (HSA)
- Employee Assistance Program and Comprehensive Wellness Program
- 401 (k) Retirement Savings Plan with company match
- Paid Holidays and Vacation Time
- Continuous Learning and Development Programs
- Employee Referral Programs
- Pet Insurance plans
- Growth opportunities
Job Summary
Full Time
Wholesale
$60k-75k (estimate)
04/21/2023
07/19/2024
dyopath.com
CRESTWOOD, IL
100 - 200
1994
PAUL GRISDALE
$10M - $50M
Wholesale
Related Companies
About DYOPATH
DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions that are grounded in accountability resulting in exceptional customer service. With locations in Houston, TX and Chicago, IL, we help our clients focus on what they do best by providing unparalleled support and services. Rob Koch, CEO of Single Path (founded 2003) and Chuck Orrico, CEO of DYONYX (founded 1996) created the opportunity to drive more value in the organizations they created by merging to form DYOPATH on March 1, 2020. By bringing together two industry leaders, ...
the merger created one of the largest privately held MSPs in the US today. DYOPATH helps organizations across all industries manage their risk, technology and people more effectively with an unparalleled delivery of exceptional customer service. The combined company has an enhanced scale and an even stronger position in the fast-growing MSP and MSSP (managed security service provider) marketplaces. We work with the single purpose of helping our clients combat the ongoing increase of cyber threats, the growth in more complex IT environments and the ever-increasing human capital shortages. No matter the industry, from education and energy to federal agencies, we are here to help our clients use the power of our business first approach, resulting in efficiency gains. DYOPATH has a US based Network Operations Center (NOC) and Service Desk. DYOPATH through its origins under Single Path and DYONYX, has been serving clients since 1996. We place emphasis on exceptional customer service, which has resulted in high client retention and long-term client relationships. We also have best-in-class client satisfaction scores that are consistently well above industry standards. DYOPATH'S belief in long-term relationships and our dedication to solving our clients biggest challenges remain the cornerstone of our 24-year longevity.
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The job skills required for Desktop Support Analyst include Troubleshooting, Customer Service, Networking, Microsoft Office, Customer Support, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Analyst positions, which can be used as a reference in future career path planning. As a Desktop Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Analyst. You can explore the career advancement for a Desktop Support Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Analyst job description and responsibilities
Provide systems administration, AD administration, exchange server administrator and backup administration.
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Create models for system applications and perform upgrades on software and hardware networks to boost optimization.
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They help to resolve technical problems on desktop hardware and applications for all users of technology.
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Determine, research and resolve file and print server support problems.
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Handle preventive maintenance such as checking peripherals, printers, desktops and laptops.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Analyst jobs
Some employers may prefer candidates with professional certification.
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Need some computer knowledge, but not essentially a post-secondary degree.
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Gain a professional certification.
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Gain experience with operating systems.
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With customer service, customer support and customer experience training.
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Step 3: View the best colleges and universities for Desktop Support Analyst.
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