Job: IT Support Specialist I 
Classification: Salaried/Exempt
FLSA Category: Computer Employee Exemption 
Job Category: 2 Professionals 
Position Summary 
The IT Support Specialist l performs desktop administration activities for all end user hardware and software components of the TRMC information technology (IT) infrastructure. The TRMC IT end user infrastructure includes, but is not limited to the following: LAN connections, personal firewalls, desktop applications (i.e. Microsoft Office and other hospital applications), workstations, laptops, network and phone wiring, telecommunications (i.e. VPN connections and telephones), workstation peripherals, local and network printers, desktop operating systems across multi-vendor platforms, and other network-based applications (i.e. Email, Intranet). 
Essential Functions 
-Works with departments to test/troubleshoot, document and resolve problems with IT infrastructure components.
-Assists in monitoring desktop performance, tuning hardware and software components to maximize network performance.
-Maintains the stability and security of the desktop infrastructure.
-Maintains connectivity and integration with desktops and other connected devices and equipment, i.e. Smart Phones, tablets, off-site users.
-Helps to maintain domain and local user accounts.
-Uses diagnostic equipment to determine functional ability of current or new cabling as required.
-Installs workstations, peripherals and telephones onto the network.
-Provides assistance to all users in the use of information technology assets.
-Assists in the maintenance of anti-virus software, personal firewalls and desktop operating system security updates, as directed by their supervisor.
-Understands user department’s procedures and coordinates needed changes to alleviate downtime and improve efficiency.
-Assists with project management responsibilities and execution of projects.
-Demonstrates placing a high priority on serving internal and external customers in a timely, courteous manner.
-Completes assigned tickets in a timely and efficient manner.
-Adheres to departmental policies and procedures and applicable industry standards i.e. IEEE, NIST.
-Provides on-call support and after-hours support for on-call staff.
-Adheres to and follows all patient experience initiatives.
-Reports to and departs from work on time and as scheduled.
-Performs other duties as assigned.
-Must be able to deal with stress while maintaining composure. 
-Follows and adheres to TRMC vaccine policy(s) mandated by the Centers for Medicare & Medicaid Services (CMS). 
Work Experience 
-Two years of progressive experience in information technology preferred.
-Competent in analysis, design, and implementation of desktop and network software, hardware, and basic telecommunications preferred. 
Education 
-Associates Degree in Computer Science or related field preferred. 
 
Physical Demands and Work Environment 
Lifting/Carrying Pushing/Pulling
 Lbs. % Time Lbs. % Time 
 1-10 34-66 1-10 34-66 
11-20 0-33 11-20 0-33
21-50 0-33 21-50 0-33 
51-75 0-33 51-75 0-33 
76-100 0-33 76-100 0-33 

Movement % Time 
Bend/Stoop/Twist 0-33 
Crouch/Squat 0-33 
Kneel/Crawl 0-33
Reach Above Shoulder 0-33
Reach Below Shoulder 0-33 
Repetitive Arm 0-33 
Repetitive Hand 34-66 
Grasping 0-33 
Squeezing 0-33 
Climb Stairs 0-33 
Walking Uneven 0-33 
Walking Even 34-66 
Environment % Time 
Indoors 67-100 
Outdoors 0-33 
Extreme Heat None
Dusty None
Excessive Noise 0-33 
Equipment % Time 
Motor Vehicles 0-33 
Foot Pedals 0-33 
Extreme Heat None
Dusty None
Excessive Noise 0-33 
Work near % Time 
Machinery None 
Electricity None 
Sharps 0-33 
Chemicals 0-33 
Fumes 0-33 
Heights None 
Vision
Depth Perception Required 
< 20" Required 
Color Not Required 
Peripheral Required 
Endurance Hours at Once Total in 12HR 
Sit 2 4 
Stand 2 4 
Walk 2 4