Summary

Newark Housing Authority is seeking a Client Services Coordinator. The Client Services Coordinator builds and maintains relationships with clients and offers the support and guidance necessary to foster independence and enhance the quality of client's lives.

Essential Duties and Responsibilities

The below statements describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

• Collaborates with management staff, families and community social service agencies to identify and address resident concerns.
• Develops linkages and relationships with agencies and providers in the community in order to identify quality and affordable services.
• Develops, maintains and updates directories and listings of community resources for use by both staff and residents.
• Educates residents on service availability, social service application procedures and rights and provides advocacy when necessary.
• Monitors the ongoing community agency services to ensure that agency and housing management are current with the progress of residents.
• Maintains clear, concise and appropriate information in resident files.
• Provides short-term care coordination including intake and referral services to residents needing assistance to maintain independence and promote self-sufficiency.
• Connects resident with community resources such as counseling, personal assistance, financial or rental assistance, homemakers, meals-on-wheels, transportation, visiting nurse and wellness clinics.
• Provides follow-up to referrals to ensure appropriate service delivery.
• Develop and maintains Residents Associations, RAB Associations.
• Works with residents in securing and/or creating social programming opportunities which meet the health, educational and values of the housing community.
• Collaborates with residents, property management and neighbors to resolve conflicts.
• Refers to appropriate agency any resident experiencing problems which threaten health and safety. 
• Facilitates 504 Reasonable Accommodations and assists residents throughout the process.
• Develops and manages Client Services budget.
• Explores funding options and grant-writing opportunities and follows through on program and documentation requirements.
• Ensures yearly HUD reporting is completed and filed on behalf of the development as required.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must possess analytical, verbal, written, organizational, and interpersonal skills
• Must have considerable knowledge of community agencies, resources, and case management experience.
• Must be able to read, write and comprehend simple instructions, correspondence, and memos in English.
• Must establish and maintain positive and effective working relationships with those contacted in the course of work.
• Must be able to maintain control and calm composure with people while working with continually changing tasks in a deadline work environment.
• Be able to identify and define problems/goals including scope and sequence of priorities for attainment; selecting and implementing alternative solution strategies.
• Must possess good work ethic, be dependable, and meet deadlines
• Must possess good writing skills to write grants, grant reports, and generate promotional material.
• Must be willing to work beyond normal working hours and on weekends when necessary.
• Bilingual English/ Spanish Preferred.
• Experience with Elite or Yardi software a plus.

Education and/or Experience

Associate's degree or four years' experience working in social services.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Office environment, moderate noise level.

Application Procedure:

All persons interested in this position are requested to send a resume and cover letter to Human Resources Department, Newark Housing Authority, 500 Broad Street, 5^th Floor, Newark, New Jersey 07102, or E-Mail a resume and cover letter to jobs@newarkha.org, or fax resume and cover letter to 973-273-6350.