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Work Schedule :
Monday-Friday, 11 : 30am - 8pm
Work schedule is currently hybrid - 3 days worked onsite in the Newark, DE office and 2 days remote.
Must have the capability to work from home / remotely (PC, phone, reliable WiFi).
Citizenship or Permanent Residency (green card) is a prerequisite for this position
Must pass an extensive background check which will be renewed every 5 years while in this position.
Key responsibilities :
Provide phone, email, and Help Desk support for multiple government web-based applications, including in depth technical troubleshooting with agency users and their IT Support;
Log, manage, and own cases through resolution and assist with root cause analysis, identify fix and preventative measures.
Ensure all cases are updated on a regular basis and clients are advised of status in adherence to service level agreements.
Provide superior service and timely resolution to high profile and sensitive clients as unresolved issues may result in a large negative financial impact.
Use of critical thinking and solid judgment skills needed to mitigate possible reputational risk.
Job qualifications :
Schedule : Monday - Friday, 11 : 30am - 8pm
Office is located in Newark, DE
Ability to work remotely 2 days a week (PC and phone)
Job Family Group : Customer Service
Customer Service
Job Family :
Institutional Customer Service
Time Type : Full time
Full time
Primary Location :
Newark Delaware United States
Primary Location Full Time Salary Range :
$61, - $86,
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
Citi offers competitive employee benefits, including : medical, dental & vision coverage; 401(k); life, accident, and disability insurance;
and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.
Anticipated Posting Close Date :
Jun 24, 2024
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi ) invite all qualified interested applicants to apply for career opportunities.
If you are a person with a disability and need a reasonable accommodation to use our search tools and / or apply for a career opportunity review .
Last updated : 2024-06-18
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The job skills required for Application support include Application Support, Troubleshooting, Customer Service, Help Desk, Verbal Communication, Critical Thinking, etc. Having related job skills and expertise will give you an advantage when applying to be an Application support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Application support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Application support positions, which can be used as a reference in future career path planning. As an Application support, it can be promoted into senior positions as an Applications Support Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Application support. You can explore the career advancement for an Application support below and select your interested title to get hiring information.