Your expertise in working with Content Management Systems, coupled with your avid consumption of media, make you a highly organized and detail-oriented professional who can thrive in a high-energy, entrepreneurial environment.

Basic Qualifications

• Delivery monitoring and asset ingestion: Monitor the third-party asset delivery queue daily, vetting all asset deliveries before ingesting and queuing into Catalog Operations workflows. Communicate the status of ingested and queued titles to Catalog Operations partners.
• Workflow confirmations and removal: Handle the title cancellation queue, notifying third-party providers when titles have been removed from workflow and what corrections are needed to re-instate them into workflow.
• Provider change requests: Assess validity of and initiate product update requests received from providers and customers, and ensure that requests are answered appropriately and in a timely fashion.
• Ticket queue management: Monitor incoming tickets from internal partners, taking action and properly routing as needed to ensure all queues stay within the expected Catalog Operations SLA.
• Minimum of one year experience in editorial/publishing, preferably web-based publishing environment, ideally with proven experience in CMS databases and metadata
• Fluency in Outlook, Excel, and MS Word
• A confident and upbeat communicator via written and verbal business communication skills
• BA/BS or equivalent degree, preferably in Humanities
• Experience in stakeholder management and interactions with external partners
• Previous experience with ticketing systems and process documentation (e.g. in a wiki)

Preferred Qualifications

• Demonstrated multi-tasking and problem-solving skills in a fast-paced, time-sensitive environment.
• A self-starter with impeccable organizational and analytical skills
• An avid consumer of online media, including books (audio and print), blogs, podcasts, and other digital content
• Familiarity with standard XML metadata exchange formats (e.g. ONIX)
• Experience with systems such as JIRA, Airtable, CMS