Job Description

The Student Success Navigator is directly accountable to the designated Associate Director of Student Success Navigation for the following duties and responsibilities :

The individual filling this position is expected to play a positive leadership role in helping the College effectively manage change.

• Provide current and prospective students with sound, professional enrollment and academic advice following guidelines determined by administration and academic leadership.
• Maintain superior knowledge of all academic programs and business practices related to the admissions and enrollment processes.
• Engage with students and the public via phone, web, and in-person methods under the parameters and guidelines set forth by administration.
• Serve as departmental liaison for the purposes of off-site advising, information sharing, and collaboration with assigned academic programs and other departments as directed.
• Play an active role in new student orientation, recruitment and other events designed to promote the college and other student success initiatives.
• Review and interpret academic records and degree plans for the purposes of course placement and academic advising and maintain accurate records regarding interactions with students.
• Maintain accurate records regarding interactions with students using student database and other software as directed.
• As a part of the college's risk management tool annual mandatory compliance training is required.
• Other duties as assigned.

Benefits

• College paid health insurance for employee, dependent coverage at employee's expense
• College paid basic life insurance for employee, additional coverage for employee and / or dependents at employee's expense
• College paid retirement with 3% employee contribution to the Florida Retirement System (FRS)
• Optional dental and vision insurance at employee's expense
• Sick and Annual (Vacation) Leave accrual
• Time off for designated holidays, winter break, and spring break
• 36-hour work week
• Free tickets to designated Mattie Kelly Arts Center and Raider Athletic events

Requirements :

• Bachelor's Degree required; prior academic advising experience preferred.
• Demonstrated knowledge of college admissions, academic advising, financial aid, and state regulations with proven success in troubleshooting and resolving complex issues in a calm, professional manner
• Excellent written and oral communication skills, and demonstrated proficiency in use of computer and / or web-based communications and data-management software;

• Superior customer service skills and demonstrated ability to function professionally and efficiently in a fast-paced environment
• Ability to work occasional evenings and weekends and travel within Okaloosa and Walton Counties

PHYSICAL DEMANDS

• The physical demands of this position are those of working in an air-conditioned environment. May be exposed to seasonal conditions of heat, cold, and / or rain.

Last updated : 2024-04-23