Requirements

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance

• Bachelor's degree in Computer Science, Information Technology, or related field.

• Extensive experience in managing IT migration projects, preferably in military or structured environments. (5 years)

• Proficient in Microsoft 365 and cloud computing technologies. (3 years)

• Strong project management skills, including experience with reporting and KPI analysis.

• Excellent communication and interpersonal abilities.

• Preferable: Certifications in Project Management (PMP), Microsoft 365, or related fields.

• Experience in conducting/supporting user training and providing technical support.

• A thorough knowledge (both verbal and writing) in the English language

• Primary location is Norfolk, Virginia, the candidate may require to travel to other NATO locations (mainly in Europe).

• Ability to obtain an RFV to work on-site at an US Military installation

Duties and Role:

The organization is looking for an implementation manager with the following duties:

• Oversee the M365 migration project, ensuring adherence to timelines, budgets, and quality standards.

• User Transition Management: Manage the distribution of hardware and software, facilitate account setups, and ensure a seamless transition for users to the new cloud environment.

• Training and Support Coordination: Organize comprehensive training programs for users, collaborating with trainers and IT support teams to address user needs effectively.

• Stakeholder Communication: Maintain open lines of communication with all business units, providing regular updates and addressing any concerns promptly.

• Reporting and KPI Management: Develop and maintain detailed project reports, track key performance indicators (KPIs) to assess project progress, identify areas for improvement, and ensure project objectives are met.

• Feedback Analysis: Implement mechanisms for collecting and analyzing user feedback to enhance the migration process and user experience.

• On-Site and Travel Requirements: Be available on-site for the majority of the implementation phase (95%) and willing to travel as necessary to support project objectives.

Specific Working Conditions:

• 95% On-site in Norfolk, Virginia

• 5% travel to NATO Locations in Europe (mainly Braine-L'Alleud (BE), Mons (BE) or The Hague (NL))

• The project team is distributed between different NATO locations and most meetings take place virtually.

• Work on NR/NU level can be executed remotely

• Work on NS will have to be executed at an NCI Agency locations (Norfolk, Virginia)

• 5% travel to NATO locations in Europe is expected