Summary:

The Business Analyst III will respond to enterprise software related end user requests for assistance and primarily be responsible for the review and analysis of complex application and reporting issues, independently fulfilling ad hoc data requests using SQL query tools and coordinating with business application owners the testing and issue resolution of new software before production release to end users. This position requires a thorough knowledge of manufacturing and distribution business processes as well as five to ten years experience supporting enterprise software. The Business Analyst III is the principal owner of end user support for Bobrick enterprise software and will ensure end users are provided timely support consistent with established KPI’s.

Essential Duties & Responsibilites:

• Provide software support for Bobrick enterprise application including answering detailed operation inquires, verification and analysis of reported software bugs, analysis of business rules and data involved with report discrepancies and planning and executing the modification of key system attributes.
• Maintain software bugs and enhancement lists and priorities and coordinate with end users on priorities and scheduling.
• Gathering and documenting business requirements from stakeholders.
• Translating business needs into technical specifications.
• Build and refine testing scripts.
• Collaborating with technical teams to ensure solutions are viable and scalable.
• Liaising between the business units, technology teams, and support teams.
• Identifying areas for improvement in existing business processes.
• Developing training materials and conducting training sessions for end-users.
• Monitoring and reporting on risk status throughout the project lifecycle. Developing mitigation strategies to manage risks effectively.
• Ensuring that business processes and solutions comply with relevant regulations and standards.
• Independently complete special data requests by creating and using query scripts.
• Support enterprise application permission related requests.
• Support financial year end close processing.
• Lead the annual physical inventory processing ensuring that steps are closely followed, system outputs are correct and provide ad hoc data as requested.
• Perform other related duties and projects as required

Qualifications:

• Bachelor’s degree in Business Administration, Finance, Information Technology, Computer Science, or a related field.
• Five to ten years of experience supporting enterprise manufacturing and distribution software is required. 
• Proven experience in a senior or lead analyst role with successful project delivery.
• Experience with OneStream, Infor Syteline and Smartsheet.
• Experience with data analytics tools (e.g., SQL, Excel, Tableau) a plus.

• Must have excellent organization skills and ability to prioritize tasks and to work independently

Salary: $98K - $115K