1 Job in North Las Vegas, NV
AIS-NOW is Hiring a Connectivity Specialist Near North Las Vegas, NV
Purpose: This role supports AIS’s purpose of providing technology that works for our clients and revolutionizes their business while providing service they’ll fall in love with.
Major Goals
- Own the entire customer experience. Identify new ways to improve processes and continually elevate the customer experience
- Meet target goal of managing 70% of all installations remotely.
- Gather Customer’s required Network information to properly complete Network Information Form (NIF) within 3 days.
- Ensure all installed devices are properly reporting meters and toner for all installed devices.
- Maintain knowledge of technology trends and programs needed to install different machines effectively and efficiently on customer sites.
Daily Responsibilities Include, But Not Limited To
- Provide customer technical support using system management tools, ensuring a service call is documented for each interaction.
- Driver installation/upgrades
- Hy-Pass Application troubleshooting as it pertains to connectivity
- Scanning
- Printing, etc.
- Provide both device level hardware support as appropriate, also ensuring a service call is documented for each interaction
- Fax confirmations/issues
- Hardware issues
- Toner issues
- Error code clearing
- Conduct remote device installations:
- For existing customers: gather and/or validate pertinent networking data and information through our system management tools from existing devices
- For new customers: work directly with customer to gather networking data and information
- Validate networking data and information has successfully been stored onto the device being installed prior to delivery
- After delivery, validate devices are accessible through our system management tools
- Provide basic key operator training remotely
- System management maintenance and troubleshooting
- Meter synchronization issues,
- Addressing off-line devices
- Creating/updating toner schedules
- Group management moving devices into the correct groups, creating new groups, etc.
- User management and customer access
- Complete assigned project tasks within documented project timelines
- Other duties as assigned
AIS’s Core Values: We Adapt and never lose our Integrity to Surpass expectations- We are AIS-NOW. This is aligned with the AIS Mission Statement: Our mission as a Company is to Exceed our customers’ expectations by providing unparalleled business solutions with leading edge technology products, coupled with unmatched service, supplies, and support. Our foundation of work ethic, integrity, and teamwork enable us to work within a culture that cares about our customers, our community, and each other.
We offer a comprehensive benefits package including medical, dental, vision, life, 401(k) Savings Plan with company match, PTO program that includes vacation time, personal time, and volunteer time off. We offer recognition programs and incentive travel rewards. Company sponsored events, team building events as well as a robust Leadership Development Program.
AIS is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued.
Knowledge And Skills
- Valid Driver’s License and Reliable vehicle
- Should be familiar with some or all of the following network technologies: LAN, WAN, TCP/IP, Firewalls/ports, VPN, SNMP, SMB, FTP, DHCP, DNS, SSL/TLS, and SMTP
- Proficient with some or all of the following operating systems: MS Windows 10/11, Apple macOS (formerly OS X) 10.12 and above.
- Familiarity with Server Operating Systems: MS Server 2016, 2019, and 2022
- Ability to communicate technical information to non-technical customers in a respectful manner
- Experience with E-Automate, Remote Tech, KFS, Print Fleet or other DCAs desired
- Prior experience with Kyocera and Xerox office equipment preferred
- Must be able to work on multiple projects and follow them through to completion
- Must be able to quickly diagnose or research solutions to problems
Job Summary
Other
$73k-95k (estimate)
05/23/2024
07/18/2024
ais-now.com
North Las Vegas, NV
100 - 200
Related Companies
The job skills required for Connectivity Specialist include Troubleshooting, Installation, Networking, WAN, TCP/IP, Technical Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Connectivity Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Connectivity Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Connectivity Specialist positions, which can be used as a reference in future career path planning. As a Connectivity Specialist, it can be promoted into senior positions as a Network Control Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Connectivity Specialist. You can explore the career advancement for a Connectivity Specialist below and select your interested title to get hiring information.
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