General Summary:

Provides a short duration of intensive case management services to veteran families in need of permanent housing and who may have complex needs such as serious and persistent mental illness, history of substance abuse, history of incarceration, history of chronic homelessness, or history of un- or underemployment. Assist veteran families with making linkages to the community resources necessary to meet their individualized permanent housing needs including, but not limited to, mental health, medical, financial, educational, vocational, residential and social support services. Develops positive working relationships and routine communication with veterans, family members, the veteran administration including VHA (Veterans Health Administration) and VBA (Veteran Benefits Administration) and other referral sources, service providers, and community resources to facilitate service delivery. Monitors and documents consumer progress and outcomes.

Principal Responsibilities and Duties:

1. Acquires and demonstrates working knowledge of all policies and procedures as well as specific services provided through the SSVF (Supportive Services for Veteran Families) Program.
2. Utilizes counseling and communication skills to engage veteran families and build positive working relationships.
3. Conducts community-based outreach to identify and market services to eligible program participants.
4. Screens potential program participants for eligibility.
5. Gathers required eligibility documentation.
6. Help provide linkages for consumers to entitlements and benefits for which they are eligible such as VBA, HUD/VASH, MA, SSI and/or SSDI, Section 8 Housing, Pharmacy Assistance, TANF, etc.
7. Provides transportation and advocacy for consumers as needed.
8. Maintains ethical and competent consumer relationships and safeguards confidentiality.
9. Complies with HMIS training, data entry, and reporting requirements.
10. Complies with all Veteran Administration reporting requirements.
11. Other duties as assigned.

Knowledge, Skills, and Abilities Required:

1. Must have at least a Bachelor's degree in mental health field and 1 year of mental health experience or a Bachelor's degree in a field other than mental health and 2 years of mental health experience. Veterans with an Associate degree in a relevant field and one years experience will be considered.
2. Good organizational skills and ability to multi-task.
3. Good verbal and written communication skills.
4. Ability to work evening and weekend.
5. Basic computer skills to include knowledge of WORD.
6. Valid Maryland driver’s license. Must have a driving record with 3 or less points on it at the time of hire.
7. Ability to maintain moderate to heavy physical activity within the community to include walking (including stairs), lifting (groceries, laundry, furniture, etc.), driving, and some outdoor activities.

Working Conditions: Note: Reasonable accommodations may be made to enable a qualified individual with a disability(s) to perform the essential functions of this position.

1. Normal community office environment, where there is no physical discomfort due to temperature, dust, noise, or smoke.
2. Depending on specific assignment, work requires travel between programs and services and some outdoor activities.
3. Work requires standing and walking, walking up and down stairs to monitor clients and participate in program activities.