9 Jobs in ONTARIO, NY
Weco Manufacturing Group is Hiring a Customer Relationship Coordinator Near Ontario, NY
If you feel you have the skill level, desire to grow and are willing to roll up your sleeves and have fun then you should consider applying!
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
RequirementsDuties and Responsibilities:
- Reviews new customer contracts and orders for accuracy prior to acknowledging and processing.
- Enters orders for new or additional products or services into the Weco ERP system.
- Actively interfaces with the customers to work through any discrepancies with the Purchase Orders.
- Actively engages with customer portals to monitor forecasts and Purchase Orders available.
- Actively engages with Estimating, Sales Engineers, Engineering, Operations, Planning and Finance to work through any issues and or concerns.
- Follows up with Clients to keep them informed of orders and statuses of orders.
- Interacts with Clients via telephone, email, online chat, or in person to provide support and information on products or services, fielding Client questions and concerns.
- Ensures that appropriate actions are taken to resolve Clients’ problems and concerns.
- Facilitates customer visits and or remote virtual meetings coordinating with the visit host.
- Maintains Client accounts and records of Client interactions with details of inquiries, concerns, or comments.
- Maintains compliance with policies and procedures and promotes the vision of the organization.
- Thinks proactively and finds opportunities to improve customer service.
- Displays a basic understanding of product knowledge.
- Performs other related duties as assigned.
- High school diploma or equivalent 5 years in a related industry required or
- Bachelor’s degree preferred, in a related field to Manufacturing preferred
- Experience of at least five years in the same or similar role in a manufacturing environment preferred.
- Excellent communication skills including desire to communicate actively, effectively, and openly both written and verbal.
- Service-oriented and able to resolve Client grievances; Client service experience required.
- High degree of organization and attention to detail, coupled with a sense of urgency required.
- Proficiency in Microsoft suite of software including Outlook, Word, Excel, and PowerPoint is required.
- Prior ERP system background and interface required.
Job Summary
Full Time
$52k-69k (estimate)
05/30/2024
07/16/2024
The job skills required for Customer Relationship Coordinator include Communication Skills, PowerPoint, Leadership, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Relationship Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Relationship Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Relationship Coordinator positions, which can be used as a reference in future career path planning. As a Customer Relationship Coordinator, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Relationship Coordinator. You can explore the career advancement for a Customer Relationship Coordinator below and select your interested title to get hiring information.
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