7 Jobs in Oconomowoc, WI
Sentry Equipment is Hiring a Product Support Specialist Near Oconomowoc, WI
FUNCTION: Perform a variety of technical support and service-related duties that meet or exceed customer expectations. Receive, interpret, and respond to customer inquiries that vary broadly from quotations, products, applications, complaints, pricing, etc. Responsible for technical support to customers (internal and external), technical content development, growth and support of aftermarket parts sales, and for repair and servicing of company products.
Essential Responsibilities
- Field incoming technical service questions from customers and utilize troubleshooting and problem-solving techniques to promptly resolve problems with products or systems regarding both electrical and mechanical issues.
- Respond to telephone and written inquiries regarding price, availability, and type of part required to meet the repair needs of existing sampling products and systems. Provide quotes, pricing, delivery, part numbers, terms & conditions, for both standard and custom parts to meet customer needs; notify customers of exceptions.
- Develop a variety of technical content, such as training programs (documentation, hands-on, and digital), application notes, blog posts, case studies, PowerPoints, work instructions, bills of materials, quality documentation, etc.
- Serve as a technical expert within the organization. Provide trainings for both internal and external customers. Strong technical and application knowledge across all product lines.
- Arrange and execute quick response field service, trainings, and site visit requests with customers and sales team.
- Responsible for writing and implementing technical support and parts/service policies and procedures.
- Work closely with other departments to ensure smooth and efficient processing of customer cases, quote requests, sales orders, and service opportunities. Coordinate backup for customer service personnel in other business units as needed.
- Work closely with manager to build and promote a proactive parts and consumables program, and an inspection, repair, and refurbishment program.
Click the link to learn more about our culture and benefits! https://sentry-equip.com/benefits
We are an Equal Opportunity Employer: We evaluate applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We strive to find applicants that fit within our work culture, different backgrounds, experiences, and perspectives are valued.
Click the link to learn more about our culture and benefits! Careers | About | Sentry Equipment (sentry-equip.com)
Job Summary
Full Time
Durable Manufacturing
$53k-74k (estimate)
03/17/2023
07/02/2024
sentry-equip.com
OCONOMOWOC, WI
100 - 200
1924
Private
BRIAN BAKER
$10M - $50M
Durable Manufacturing
Related Companies
About Sentry Equipment
Sentry Equipment develops andmanufacturesequipmentfor the sampling of steam, gas, liquids and solids.
The job skills required for Product Support Specialist include Customer Service, Problem Solving, Technical Support, Pricing, etc. Having related job skills and expertise will give you an advantage when applying to be a Product Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Product Support Specialist. Select any job title you are interested in and start to search job requirements.
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Quotes from people on Product Support Specialist job description and responsibilities
Product support specialists work as part of the technical team to create optimum customer satisfaction, leading to long term relationships.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Product Support Specialist jobs
Use tools that boost speed and efficiency.
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Measure and analyze customer feedback.
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Listen, understand and take action.
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Step 3: View the best colleges and universities for Product Support Specialist.
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