About Us:

Sergeant Laboratories is a dynamic and innovative technology company that is rapidly expanding. Best known for producing the award-winning student technology management platform, AristotleK12. Used by millions of students and educators worldwide, AristotleK12 incorporates the latest in machine learning and artificial intelligence to assist schools across the globe with managing student technology and improving learning outcomes. Job

Role Description:

We are currently seeking a Customer Success Specialist to join our dynamic team during the overnight hours to ensure customers have access to technical support 24/7. The ideal candidate will be a self-starter with excellent communication skills, adaptability, and a strong sense of empathy. This role will involve providing technical assistance and support to our clients, ensuring their satisfaction with our products and services.

Key Responsibilities:

• Respond to customer inquiries and provide technical support via email, phone, and virtual meetings.
• Troubleshoot technical issues related to our software products and escalate complex issues to the appropriate teams when necessary.
• Document and track customer interactions and issue resolutions using our support ticketing system.
• Collaborate with cross-functional teams to resolve customer issues and improve product functionality.
• Provide product training and guidance to customers as needed.
• Stay up-to-date on product features, updates, and industry trends.

Qualifications:

• Bachelor's degree in MIS, Computer Science, or a related field, OR equivalent of 4 years of work experience in IT or a related field.
• 2 years of prior experience in a technical support role is preferred but not required. We are dedicated to fostering career development and providing comprehensive training to help you succeed in this role, regardless of your previous experience level.
• Strong technical aptitude and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience with support ticketing systems.
• Familiarity with Office 365 is a plus.
• Experience with working in a K-12 environment is preferred but not required.
• Candidates with a proven track record of success- i.e. school-related awards, workplace awards, or DECA experience will be given preference.

What We Offer:

• Competitive salary and performance-based incentives.
• Comprehensive health benefits package.
• 401(k) retirement savings plan.
• Opportunities for professional development and career advancement in a fast-growing company.
• Generous PTO, paid holidays, paid sick leave.
• A supportive and collaborative work environment.

Sergeant Laboratories is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Shift availability:

• Overnight Shift (Required)

Ability to Commute:

• Onalaska, WI 54650 (Required)

Work Location: In person