Summary

Thanks for checking out our vacancy, we're delighted you want to learn more about Dechra!

Dechra is a growing, global specialist within the world of veterinary pharmaceuticals. Our expertise is in the development, manufacture, marketing and sales of high quality products exclusively for veterinarians worldwide.

Here at Dechra, our values are embedded within our culture and thrive within our family of almost 2000 colleagues globally. From manufacturing to marketing, (D)edication, (E)njoyment, (C)ourage, (H)onesty, (R)elationships and (A)mbition are at the heart of our everyday operations and the way we do business

The Opportunity

As a member of the Dechra Group IT team, the IT Technician will be responsible for providing technical support to include general IT related incidents and workloads, account management, systems monitoring, and documentation. Provide tier I support for all hardware including workstations, servers, general infrastructure systems, peripherals, operating systems, and applications in accordance with company policy and established standards and procedures.

The IT Technician will provide hands-on technical support for local site employees and remotely assist employees across North America. Reporting to the IT Manager, the IT Technician works closely with Group IT colleagues at other sites to implement, maintain, and enhance a broad spectrum of technology solutions. Candidates must possess the technical experience and aptitude to work on multiple levels of the technology stack (infrastructure hardware, operating systems, applications) within a wide variety of hardware/software solutions and will need to be able to work independently under minimal supervision and, at times, outside of normal business hours.

Main Responsibilities

So, what will you be doing? This role has a broad and varied scope and the successful candidate will have responsibility for duties including:

• Provide top tier support for employees, customers and stakeholders related to IT incidents and service requests.
• Deployment of desktops, laptops, mobile phones, and other peripherals according to Dechra standards and protocols.
• Maintain an accurate inventory system and appropriate levels of stock for deployment to end users.
• Be precise in following written procedures and suggest improvements when needed.
• Analyze, research, and resolve assigned incidents and appropriately document in the ticketing system.
• Take ownership of issues and requests until they are resolved.
• Create user accounts, control permissions, and disable when needed.
• Training new hires on proper use of equipment, procedures, and Dechra computer policies.
• Some travel may be required

Ideal Candidate

Here at Dechra we pride ourselves on being an inclusive employer and we embrace candidates from all walks of life. We're particularly excited to hear from those who have/are:

• 1 Years of Work Experience
• 1 Years of support or customer service
• Basic knowledge of computer hardware and network architecture
• Good communication skills
• Basic understanding of cloud computing concepts
• End-Point Security
• Service First Mentality
• Flexibility
• Attention to Detail
• Works independently
• Able to multi-task
• Loves to learn and take on new challenges