Description

Position Summary

An account manager is responsible for nurturing and maintaining relationships with clients, serving as their primary point of contact. They work to understand their clients' needs and objectives and ensure that the products or services provided meet those requirements. Account managers also identify opportunities to upsell or cross-sell additional offerings, as well as address any issues or concerns to ensure client satisfaction. Ultimately, their role is to build long-term client loyalty and drive revenue growth for their organization. 

Requirements

Essential Duties & Responsibilities 

• Serve as the primary point of contact for assigned accounts in both new project generation and issue resolution; Prequalify and traffic opportunities to internal teams to quote with 100% of required information
• Develop and execute a strategy for targeted growth and development within assigned portfolio of accounts
• Consult with assigned portfolio of accounts, acting as a trusted advisor and offering solutions that are mutually beneficial to both our client and the organization
• Educate clients on the full breadth of offerings and generate appropriate opportunities for cross-vertical selling
• Seek referrals from existing account contacts into new divisions and purchasers within their organizations
• Deliver a client experience that is consistent with organizational mission and values
• Coordinates outreach efforts with marketing department
• Use the CRM module to manage daily activities and customer information
• Regular, reliable, and punctual attendance

Qualifications

Education and/or Experience

• High School Diploma Required, Bachelor's Degree Preferred
• 1-3 years of sales, account management, relationship management or related experience required

Computer Skills

• Solid understanding of computers, data entry, internet searches, the Microsoft Office suite and email applications
• Experience using a CRM required
• Experience using an ERP or MIS strongly preferred

Other Qualifications 

• Ability to write effective correspondence to customers and coworkers 
• Ability to pass a background check 
• Vision abilities required by this job include being able to see clearly at 20 inches or less, distinguish colors, and adjust focus 
• Mathematical abilities required by this job include reading a ruler, calculating simple costs, and other basic mathematical skills

Job Competencies 

• Strong attention to detail 
• Excellent communication skills
• Positive attitude 
• Committed to company mission and values 
• Flexible and willing to adapt to change 

Physical Demands and Work Environment

• While performing the duties of this job, one is frequently required to sit a desk and work on computer desktops. Additionally, one is regularly required to stand for prolonged periods of time. The Customer Experience Specialist is regularly required to walk, stoop, and bend over and occasionally lift and/or move up to 25 pounds. 
• While performing the duties of this job, one is regularly exposed to noise typical of an office environment such as printers, computers, and phones operating. 

Why Work for Strategic Factory

Financial stability. Start with a competitive base salary and earn promotions based on positive performance and measurable results.

Massive advancement opportunities. Join a rapidly growing company that's poised to double in size in the next three years.

Gorgeous work environment. Have you seen our building? Work alongside skilled professionals in our state-of-the-art facility.

Strategic benefits. Our comprehensive package includes health care, 401k, vacation and sick time, paid holidays, and other unique benefit options.

Uber-talented team members. Prepare to be inspired as you work alongside the very best and brightest talent the industry has to offer.

Engaging company culture. We may work hard, but we play hard, too! We host a variety of fun, team building activities throughout the year.

Strategic Factory is an Equal Opportunity Employer