ESSENTIAL DUTIES & RESPONSIBILITIES

General : Provide superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.

Handle all payroll related questions, post schedule changes, PTO approvals and scheduled switches. Responsible for accurately recording and tracking FMLA, department policy infractions, exception assignments as well as producing and tracking documentation for performance feedback.

Works directly with Team Members providing resolutions to schedule and payroll issues. Oversee the handling of all time adjustments up to the issuance to payroll for processing.

Serves in a Client Manager capacity for the departments they oversee, providing support within the Centralized scheduling structure when necessary.

Make use of all applications available to track and properly record information related to departments as well as Team Members.

Maintain Team Member folders both electronically as well as paper based. Help to coordinate efforts between other departments such as Human Resources and Compliance.

Coordinate collection and preparation of operating reports, such as time and attendance records, termination’s new hires, transfers, and statistical recording for performance data.

Maintain an extremely high level of confidentiality in all actions and duties. Assists and advises Company personnel, as necessary, to assure the successful compliance standard operating procedures.

Have complete knowledge of all casino events and promotional activities, and assist as needed. Keep work area in a clean and orderly manner.

Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.

Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays;

shifts and work locations may change. Perform other duties as assigned or reasonably requested by any member of management.

• Operating Principles : Ensure at all times operating principles are being adhered to : Clean Keep all areas clean and pristine;
• Safe Follow all safety policies and procedures; Friendly Use customer courtesy skills of Family Style Service to provide superior guest service;

Fun Be interactive with all internal and external guests while maintaining professional standards.

• Licensure : Must be able to obtain and maintain a 1055 Slot / Cardroom / Pari-Mutuel Individual Combo License. Must be at least 21 years of age.

No tax returns are required for this position.

QUALIFICATIONS

Experience : Two to five years’ experience as an assistant or receptionist. High school diploma or completion of

GED is required. Two-year secretarial degree or certificate is preferred.

Knowledge : Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.

Knowledge of gaming laws and regulations.

Skills : Understanding written sentences and paragraphs in work related documents. Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times.

Talking to others to convey information effectively. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Monitor / Assess performance of oneself, other individuals, or organizations to make improvements or take corrective action.

Actively looking for ways to help people.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands : Required to sit, walk and stand; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms;

talk and hear; and lift up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment : An office environment. A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures.

Use of elevator and stairs. May also include a restaurant environment with varied noise levels, variable temperatures, wet areas, and smoke.

A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas.

May also work in a banquet / showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights.

Last updated : 2024-07-27