At Aurora Technologies, Inc. our mission is to serve our customers beyond their expectations. With hundreds of years of combined experience, our dedicated staff has solidified this commitment through expertise and committed high standards. Aurora Technologies, Inc. is a custom machine shop leading the industry in thermosets and thermoplastics.

We are looking to hire a Customer Service Manager to join our team.

Shift requirements:

• Monday - Friday, Day Shift

Job Description:

• Understand quality and customer service within company specification, goal and objectives
• Comply with all safety and environmental rules and regulations; comply with internal ATI practices.
• Support all 6S and lean initiatives
• Manage and motivate a team to consistently achieve high levels of customer satisfaction while implementing standards, policies, and procedures within the department
• Monitor individual employees and department productivity to ensure department and company goals are achieved efficiently and regularly
• Coordinate and assist with the appropriate department(s) and/or person(s) to ensure customer requests (expedites/changes) and needs are met in a timely manner.
• Keep computer systems updated with accurate sales information
• Pull, process and review/analyze daily reports as necessary
• Communicate customer expectations to internal personnel
• Respond to customer inquiries
• Maintain a customer-oriented and polite demeanor while representing yourself professionally

Required Knowledge and Skills:

• Understanding of organization flow chat within the company
• Knowledge of resource allocation, leadership technique, and production methods
• Ability to employ excellent interpersonal communication skills (both oral and written); speak effectively before groups of customers or employees of organization
• Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services, and the evaluation of customer satisfaction
• Knowledge of administrative and clerical procedures and systems such as work processing, managing files and records, and other office procedures and terminology
• Knowledgeable with Windows operating system, Excel, Word, and PowerPoint; excellent typing skills; have an advanced understanding of an ERP system
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to add and subtract real numbers
• Ability to apply common sense understanding and higher-level critical thinking to carry out various tasks; ability to deal with problems and make decisions involving several concrete variables in standardized situations
• Ability to work as a member of a team; must be able to motivate employees and encourage a positive working environment while amplifying productivity
• Minimum requirement of high school diploma or GED equivalent

Physical Requirements:

• Ability to sit/stand for long periods of time
• Ability to lift/move up to 20 pounds
• Specific vision abilities required for this position include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Experience:

• Customer service: 3 years (Required)

Ability to Commute:

• Pacific, Mo (Required)

Work Location: In person