6 Jobs in Painesville, OH
Conrad's Tire Express and Total Car Care is Hiring an Automotive Service Manager Near Painesville, OH
All employees are expected to demonstrate core behaviors that help us provide the level of service that customers expect:
Key Competencies Descriptors
- Customer Focus
- Desire to Learn
- Interpersonal Effectiveness
- Detail Orientation
- Reliability
Essential Job Functions
- Determines and addresses the customer's needs, problems, complaints, requests, questions and deadlines in a business-like manner.
- Directs and communicates the customer's needs to the service department for diagnosis.
- Verifies with the service department that the appropriate services have been completed.
- Sells tires, automotive accessories, service repairs and preventative maintenance to satisfy customer's needs.
- Learns and maintains current product knowledge on all tires, service and other products that are represented, as well as, those of competitors.
- Accurately answers questions both over the phone and at the store location.
- Establishes a trusting relationship based on integrity and fairness with customers and demonstrates a sincere concern for them.
- Willingly provides superior customer service levels that exceed customer expectations while staying within company policies and guidelines.
- Listens effectively to understand and communicate in a business-like manner to both customers and employees all pertinent subject matter.
- Builds a loyal customer base.
- Prepares accurate estimates and billings for customers.
- Invoices customers using proper procedures for cash, charge, credit, employee, fleet and national accounts.
- Knows, understands and performs the Maintenance Technician duties.
- Establishes priorities on a daily basis among completing requirements to insure that products and services are delivered to customers as promised.
- Analyzes, organizes and prioritizes daily workflow through 1-9 customer service system.
- Demonstrates the ability to be decisive and manage use of time.
- Effectively trains, develops and motivates store personnel.
- Evaluates, encourages and disciplines employees in a fair and objective manner consistent with stated company policies and procedures.
- Delegate's authority by recognizing and utilizing the skills of others.
- Handles customer complaints, employee conflicts and daily operational problems in an even-tempered, fair and consistent manner.
- Demonstrates reliability in all actions with customers and employees.
- Learns and understands the performance business data and applies it fairly to daily operations and decisions in order to increase productivity.
- Effectively manages employee productivity, store expenses and inventory.
- Reaches established monthly goals.
- Communicates questions, problems and results to the Store Leader in a timely manner.
- Learns and utilizes the computer system, software and transfer system.
- Follows daily opening and closing procedures accurately.
- Learns and maintains current product knowledge on all tires, service and other product lines that are represented as well as those of competitors.
- Maintains accurate inventories for tires, parts and other product lines.
- Understands, follows, applies and communicates all current and newly-written policies to subordinates.
- Reports to other locations to fill-in for the manager, if required.
- Responds accurately and on time to all administrative and paperwork duties and deadlines including training, time records, invoices, evaluations, deposits, etc.
EDUCATION And/or EXPERIENCEHigh school diploma; two to four years related experience and/or training; or equivalent combination of
education and experience. Tire and Automotive, Sales and Customer Service, and retail automotive tire
Branch Operations knowledge and skills.
Language Skills
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to add, sub tract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
While performing the duties of this job, the employee is regularly required to work standing for extended periods of time or all day. Frequently moves, lifts and sets up tire and product displays up to 50 lbs. Regularly bends and crouches to maneuver underneath the hood or undercarriage of a vehicle to point out problems/repairs to customers. Occasionally unloads deliveries up to 50 lbs. Occasionallyputs parts/tires away on multi-level shelving up to 50 lbs. Pulls parts/tires up to 50 lbs. when necessary. Regularly required to use hands/fingers to operate a cash register, keyboard, or telephone. Regularly required to use hands/fingers to operate small hand tools necessary to performing the duties of the mechanic or technician role. Regularly speaks and listens on the phone and in person, to a customer and fellow employees. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing theessential functions of this job. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and fumes or airborne particles. The employee is frequently exposed to toxic or caustic chemicals and outside weather conditions. The employee is occasionally exposed to vibration. The noised level in the work environment is usually loud.
The employee regularly works extended hours and Saturdays.
The employee is occasionally required to work Sundays and evenings.
The employee regularly works an average of 52 hours per week, and may attend meetings after normal business hours.
Travel between locations is often required.
MISCELLANEOUSAcceptable driving record, in line with the stated Company Policy, and valid driver's license in the state in which they are employed with the Conrad Companies.
A background check is required as a condition of employment.
This job description is not intended to be a complete list of all responsibilities, duties or skills required for thejob and is subject to review and change at any time, with or without notice, in accordance with the needs of Conrad's. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.Job Posted by ApplicantPro
Job Summary
Part Time
Retail
$88k-123k (estimate)
08/26/2024
09/22/2024
econrads.com
CANTON, OH
200 - 500
1969
Private
$10M - $50M
Retail
Related Companies
The job skills required for Automotive Service Manager include Customer Service, Preventative Maintenance, etc. Having related job skills and expertise will give you an advantage when applying to be an Automotive Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Automotive Service Manager. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming an Automotive Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Automotive Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Automotive Service Manager job description and responsibilities
Automotive service manager may appoint a mechanic to be a front line supervisor.
02/08/2022: Norwich, CT
An automotive service manager coordinates activities of auto personnel, conducts research and testing procedures on effective auto equipment maintenance, and ensures the customer’s vehicle complies with environmental laws and government regulations.
12/19/2021: Huntsville, AL
Aspiring Automotive Service Managers should learn more about the mechanics of automobiles by taking autobody classes.
02/06/2022: Oakland, CA
Automotive Service Managers may need to occasionally stay late to oversee the completion of repairs and avoid adding to a backlog of tasks the following day.
01/11/2022: Jacksonville, FL
Automotive Service Managers oversee the service department at auto dealerships and body shops.
02/10/2022: Binghamton, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Automotive Service Manager jobs
The automotive service manager should be a person that can concentrate on a number of different things simultaneously.
01/29/2022: La Crosse, WI
an automotive service manager juggles two roles at once.
02/18/2022: Albany, NY
Exceptional knowledge of resolving automotive problems.
02/16/2022: Alexandria, LA
Service advisors need to understand mechanic’s recommendations.
03/08/2022: New York, NY
Technical expertise and a deep knowledge of automotive systems and mechanisms are requirements for this position.
01/19/2022: Lexington, KY
Step 3: View the best colleges and universities for Automotive Service Manager.
Similar Jobs
Popular Articles
