We are an expanding dealership looking to hire Top Talent for an Assistant Service Manager to join our team in West Palm Beach, FL. This individual needs to be highly experienced with multiple brands. This position is responsible for assuming complete ownership of the management and supervision of all functions within the service department.

Benefits You'll Receive:

Medical, Dental & Vision Insurance

401K Plan Match

Paid time off and vacation

Paid Birthday Holiday

Company Paid Short Term Disability

Growth opportunities

Paid Training

Monthly Profit Sharing Bonus

ESOP Plan (Employee Owned)

Family owned and operated

Long term job security

Health and wellness program

Discounts on products and services

What You'll do as an Assistant Service Manager:

Ensure communication with customers is accurate, timely, and realistic.

Provide fair and equitable pricing and solutions for services and repairs.

Ensure the department has all necessary tooling and resources needed to safely and efficiently complete service work.

Maintain departmental objectives and goals. All objectives will be achievable and quantitatively measurable.

Ensure all work is conducted in a safe manner

Responsible for ensuring staff get registered and complete scheduled training

Responsible for the professional and management development of the key department employees through internal or outside training on an ongoing basis.

Ensure all Company policies and procedures are followed.

Ensure all service department vehicles, equipment, and tooling is safe, well maintained, inventoried, tracked, and accounted for.

Ensures all Manufacture Warranty procedures are followed and understood such as warranty pictures, documentation, etc.

Ensures accurate quotes for service work for any internal department is provided within 24 hours. Ensures all inbound phone calls are answered in 3 rings with CWs official call formula.

Ensure credit applications are secured, keep confidential, and sent to Credit Manager. Originals are to be destroyed once the credit application is uploaded into the business system.

Qualifications:

High School Diploma

Diesel, technician, or college degree preferred

3 years of experience in heavy, industrial, or over-the-road equipment service operations preferred

3 years experience dispatching technicians or working as a field service technician required

Excellent customer service and communications skills

Excellent employee management relation skills

Strong computer and system knowledge

Strong working knowledge of equipment operations and mechanical functions

We look forward to hearing from you!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.