POSITION SUMMARY:

Responds to and resolves customer service inquiries, requests or complaints. Handles all business inquiries, including, describing services available, quoting prices and selling services.

REPRESENTATIVE RESPONSIBILITIES:

The following responsibilities are general duties that a particular employee in this position may or may not be required to perform. The actual duties required of this position will vary.

• Responds effectively and courteously to customer service inquiries, requests or complaints.
• Returns all customer calls in a timely manner.
• Notifies the appropriate personnel to respond to the customer’s problems and concerns as appropriate.
• Researches and resolves issues in a timely manner.
• Dispatch all service calls to appropriate technician (if applicable).
• Initiates contact with technicians to ensure customers are serviced in a timely manner (if applicable).
• Utilizes sales pricing sheets to price orders.
• Initiates contact with customers to obtain orders and sell additional items as appropriate.
• Reviews daily reports with the Customer Service Supervisor/Manager, Office Supervisor/Manager, and/or Sales Manager.
• Enters orders, etc. into computer for billing and route scheduling purposes.
• Phone coverage, purchase orders and other general basic administrative duties as necessary/required.
• Performs other job-related duties as assigned.

EXPERIENCE, EDUCATION, CERTIFICATION:

• Equivalent of high school diploma or G.E.D certification and 1-year customer service experience or equivalent job duties.
• Related training or certification.
• Experience with confidential files, documents and other information.
• Experience working in a team environment.
• Office equipment including, but not limited to, computer, phone, fax machine, copier and calculator.
• MS Office including Word and Excel.