Job Title : Fulfillment Coordinator, Ecommerce

Location : Philadelphia Corporate Office

Department : Customer Care

Reports to: VP, Customer Care & Fulfillment

Job Type : Full Time, Temp to Perm

Job Level: Associate

FLSA Classification: Nonexempt (Hourly)

Work Schedule: Mon-Fri 8:30am – 5:00pm, 40 hours per week; Overtime as needed; Occasional Overtime & Weekends during Q4 peak season.

Remote Work: No

Work Environment: Manufacturing

Benefits & Perks: Bonus Eligibility, Healthcare Benefits (Medical, Dental, Vision), Paid Parental Leave, Employer paid Short Term Disability, 401(k) with Employer Match, PTO & Sick Time, Employee Merchandise Discount and more!

JOB SUMMARY

The Fulfillment Coordinator, Ecommerce will play a crucial role in fulfilling Direct-to-Consumer orders for Ecommerce and major partner sites. This position requires ensuring the timely, accurate, and efficient processing and handling of Ecommerce orders and returns. The ideal candidate should have 1-3 years of relevant industry experience in a fulfillment role.

DUTIES AND RESPONSIBILITIES

• Pick, pack, and ship all Ecommerce direct-to-consumer orders promptly and accurately
• Prepare necessary paperwork for shipment and invoicing
• Receive and file goods into the vault from various internal sources
• Assist in conducting cycle counts as required by the Director of Inventory Control
• Participate in reconciliation procedures as needed
• Collaborate with cross-functional teams to ensure smooth order fulfillment and resolve any issues
• Monitor inventory levels and communicate with the Inventory Control team for timely order processing
• Assist in improving fulfillment processes and systems to enhance efficiency
• Stay updated on Ecommerce fulfillment trends for process enhancements
• Maintain a clean and organized work area and adhere to company policies and safety guidelines

JOB/SKILL REQUIREMENTS

• 1 to 3 years of experience in a fulfillment role within the industry
• High School Diploma or equivalent
• NetSuite or similar experience required
• Proficient in data entry and working with MRP/ERP systems
• Knowledge of fulfillment and shipping procedures
• Proficiency in Microsoft Outlook, Word, and Excel
• Maintain reliable and consistent attendance record
• Available to work rotating Saturday shifts and overtime during Q4 peak season
• Promptly reports all issues to Director of Customer Care
• Ability to meet deadlines within a team structure
• Strong multitasking skills in a fast-paced environment

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer
• Ability to communicate promptly and accurately via computer, telephone or similar device with or without assistive technology
• Prolonged periods of standing and periods of bending, reaching, and light lifting required daily
• Must be able to lift and/or move up to 30lbs on a frequent basis and up to 40lbs occasionally
• Must be able to follow all operations, customer care, shipping and warehouse safety protocols
• Must be able to access all areas of the facility to determine needs

WORK ENVIRONMENT

• Jewelry Manufacturing work environment with limited secure access and confined spaces at times. Saturday hours and rotating holidays as needed. Additional evening overtime hours during peak season. *Schedule and hours subject to change as demand changes.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at anytime with or without notice. Updated 2024.