Key Responsibilities

• Supports Account Managers in meeting the customer's needs.
• Enters customer orders and quotes into the computer system.
• Enters quoted material into a spreadsheet (formatted to suit the customer).
• Researches, and follows up on open customer orders.
• Processes QSA & Return Authorizations processes, sends out correspondence & literature, and works back-order reports.
• Obtain POD's.
• Process credit requests.
• Create miscellaneous spreadsheets.
• Aids in general clerical work such as correspondence, typing & filing.
• Other tasks as assigned

Skills Needed

• 10 Key Machine,
• Alphanumber Filing Skills,
• Attentive to Detail,
• Clear Phone Voice,
• Communication Skills,
• Customer/Employee Relations Skills,
• Flexible to Change,
• General Computer Skills,
• Mathematical Skills,
• Microsoft Excel & Word,
• Motivation Skills,
• Problem-solving Skills,
• Strong Organization Skills,
• Typing Skills.

Minimum Educational Requirements

High School Diploma (or GED).

Experience Required

This is an entry-level position. No specific previous experience is required. 

NOTE: The purpose of this outline job description is to focus attention on the most important aspects of the job. It is not intended to be a complete list of every duty and it is therefore to be expected that the day to day performance of the job will frequently include tasks not listed above. The list of duties for which the job holder is responsible may be varied or added to at the discretion of your manager. Any such alterations intended to be permanent will be added to this job description.