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Job Title: NOC Technician / Support Technician / Help Desk
Location : Pittsburgh , PA (Onsite 5x a week)
This will be a Rotational Shift
Duties and Responsibilities:
(NOC) technicians have three primary responsibilities
Tier 1 support for all calls to client's call center and support requests placed online.
Proactive network monitoring
Manage trouble ticket queue.
NOC technicians provide tier 1 technical support for calls to the client's call center and support requests submitted online. NOC technicians will be responsible for collecting all pertinent information for the trouble ticket and escalating to tier 2 support or an on-call engineer for assistance. Once a support ticket is opened the NOC technician will be responsible for providing customers with periodic updates and serve as the communications liaison between engineers and customers.
Job Requirements:
Sound communications skills
Develop and maintain technical documentation for hardware and software configuration management and tracking.
Experience:
Bachelor's degree in technical field or equivalent technical training from accredited trade school
Must have the ability to independently analyze, communicate and resolve problems with the ability to work with little to no supervision.
Must have excellent verbal, written, interpersonal communication skills and the ability to interact with all levels of personnel.
Must have expertise with basic computer hardware, PC desktop operating systems and applications.
Must have analytical, problem-solving skills and be able to show initiative and sound judgment.
Contractor
Wholesale
$81k-105k (estimate)
06/23/2024
07/21/2024
dvitechnologies.com
Pittsburgh, PA
25 - 50
Wholesale
The job skills required for Network Operations Center Technician include Problem Solving, Technical Support, Operating System, Help Desk, Computer Hardware, Network Monitoring, etc. Having related job skills and expertise will give you an advantage when applying to be a Network Operations Center Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Network Operations Center Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Network Operations Center Technician positions, which can be used as a reference in future career path planning. As a Network Operations Center Technician, it can be promoted into senior positions as a Network Control Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Network Operations Center Technician. You can explore the career advancement for a Network Operations Center Technician below and select your interested title to get hiring information.