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Responsible for software and hardware support of workstation and networking devices. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention. Maintains knowledge database and call tracking database to enhance quality of problem resolutions. Works in a team setting, sharing information and assisting others with calls
Education
Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience
Experience
Must have 2 to 4 years of IT experience with demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving/ troubleshooting skills.
Primary job
Contractor
$54k-68k (estimate)
06/05/2024
07/27/2024
techarmy.com
Hollywood, FL
<25
The job skills required for Help Desk Technician include Troubleshooting, Customer Service, Technical Support, Problem Solving, Operating System, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.