Employment Type: Full time Shift: Day Shift Description: Minimum Education, Licensure / Certification and Experience Required. A. Education High school diploma or GED or equivalent required. Courses in word processing and medical terminology preferred. College classes in a business, public relations, or medical field concentration preferred. B. Licensure / Certification • National Association of Healthcare Access Management certification preferred within one year of start date, and maintains certifications. C Special Skill / Aptitudes •Ability to type proficiently and familiarity with computer systems and applications required. Knowledge of basic medical terminology Completion of Patient Management Registration Course and Pathways Healthcare Scheduling Course with at least an 85% grade on the final exams prior to receiving access codes within 90 days of start date. Strong interpersonal skills necessary to provide scheduling and registering patients and to clearly communicate with a variety of customers of all ages and cultures. Ability to work independently, organize tasks, problem solve, and devise acceptable solutions in a fast paced work environment. Ability to simultaneously gather verbal information through the use of the telephone and enter data into an online computer terminal. Excellent customer service orientation skills necessary in order to deal effectively with various levels of hospital personnel, outside customers and community groups. Minimum Education, Licensure / Certification and Experience Required. D. Experience One year work experience related to patient registration, insurance verification, and/or medical terminology required, normally gained by working in a hospital or physician's office setting including customer interaction service OR 6 months emergency services experience related to patient registration, insurance verification, and/or medical terminology required. One year experience with ICD-9-CM and CPT coding as a Registrar or Patient Access Professional preferred. Interviews the patient / family for admission and outpatient registration by entering the appropriate required information on-line. This will include, but is not limited to: demographics, clinical, and detailed insurance information Performs insurance eligibility verification by phone or on the Internet. Independently schedules procedures for all departments and any subsequent departments added to Pathways, utilizing individual departmental grids, resources and guidelines. Determines if authorization is required for the patient's service and secures authorization for treatment/procedures prior to service being rendered. Determines an understanding of hospital policies, prevailing regulatory and third party requirements (MSP questionnaire, pre-certification process, consent forms, etc.) Recognizes and problem solves conflicts associated with time requests, resources, equipment or staff for each department. Coordinates multiple hospital services such as surgical procedures, ancillary testing, etc., in proper sequence and according to the rules of the system, which may include managed care requirements and clinical standards. Refer patients with no insurance or outstanding balances to the Financial Counselor. Informs patients or doctors' offices of preparations for appointments made. Works independently to problem solve scheduling issues and troubleshoot/report system problems. Maintain uninterrupted scheduling service utilizing down-time procedures. Provides daily reports or printouts as directed while maintaining the confidentiality of patient records and information at all times. Utilizes excellent customer service and telephone courtesy skills in all interactions with customers. Attends meetings, participates in Continuous Quality Improvement. May perform clerical tasks specific to supporting an assigned department(s) i.e., receptionist duties, charge capture, report processing and delivering, copying, filing, etc. Performs other duties as assigned. Demonstrates and actively promotes an understanding and commitment to the mission of St. Joseph Mercy Oakland through performing behaviors consistent with the Trinity Health Values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations, the Trinity Health Organizational Integrity Program, including the Standards of Conduct, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts one's self in a manner consistent with customer service expectations. In accordance with unit or departmental practice, determines that appropriate charges have been entered for the correct patient, encounter, date/time of service, with any required modifiers. Make corrections as needed per charge capture policy/practice. In accordance with unit or departmental practice, actively participates in on-going education and communication regarding revenue management. In accordance with unit or departmental practice, assists with tracking and monitoring of equipment assigned to the unit. Requests services for maintaining equipment as needed. In accordance with unit or departmental practice, proficient with the electronic health records for documentation, assessment, and care management, performing these activities concurrently with provision of care throughout the shift. Our Commitment to Diversity and Inclusion Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.