1 Job in Port St Lucie, FL
Indian River State College is Hiring a Service Desk Specialist Near Port St Lucie, FL
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JOB SUMMARY:
Under minimal supervision, this position offers prompt support to end-users through the Service Desk. It provides assistance and training on IT products, services, and initiatives via phone, chat, email, and in-person. Responsibilities include offering consultative software and hardware systems support, technical assistance, general college operations, and training. The role requires excellent communication with internal customers, IT resources, external partners, consultants, and support teams. Additional duties involve implementing new IT initiatives college-wide, enforcing IT policies, collaborating with other technical support staff and student workers, maintaining documentation related to specialized procedures, applications, or system configurations, and maintaining accurate and timely inventory of hardware and software assets within the Service Desk.
SPECIFIC DUTIES AND RESPONSIBILITIES:
- Providing updates, status, and completion information weekly regarding all assigned incidents, requests, and projects;
- Producing relevant documentation surrounding operational processes and process improvement;
- Identifying ways to improve processes and procedures across the department continuously;
- Fostering an environment of collaboration and strong customer service culture;
- Installing, configuring, and maintaining client software;
- Maintaining all networked technology across the college;
- Supporting technology needs within instructional, office, and meeting spaces;
- Acting as a liaison between customers and technical escalation teams;
- Monitoring and updating the incidents list in the Service Desk;
- Providing IT and AV support for college events;
- Troubleshooting common technical issues with end users in person, over the phone, or in writing and
- Completing other duties and responsibilities as assigned.
- Associate degree in Computer Science or a related area, OR equivalent experience recommended;
- The ideal candidate will have a high aptitude, positive attitude, and inquisitive nature,
- PC /Mac troubleshooting and support, Windows (10/11) experience required, (MacOS, and ChromeOS) a definite plus;
- Outstanding customer relation skills both on the telephone and face-to-face;
- The ability to work effectively with end-users, gain their confidence, understand their technical and operational needs, and translate them into viable technical solutions. Superior verbal and written skills;
- Ability to work in a team environment as well as with minimal supervision;
- Ability to establish and maintain effective working relationships with administrators, faculty, and staff;
- Excellent problem-solving, along with patience and a customer-friendly attitude;
- Ability to work with a diverse population and
- Valid Florida driver’s license.
This position requires the ability to sit, stand, walk, bend, lift, reach up, stoop, and occasionally carry items in excess of fifty (50) pounds. It also requires manual dexterity to operate standard office machines, such as a copier, fax, calculator, telephone, and other equipment as necessary. IRSC expects its employees to follow proper safety standards while employed by the College.
Classification
Staff
Supervisory
No
FLSA Exempt
No
Employment Type
Regular
Compensation and Application Deadline
Pay range starts at: $18.94/hour. All salary calculations start at the minimum salary and will be based on candidate's education and experience| Open until filled
Job Summary
Full Time
$47k-59k (estimate)
06/08/2024
07/24/2024
hsclcenter.com
<25
The job skills required for Service Desk Specialist include Troubleshooting, Customer Service, Technical Support, Problem Solving, Computer Science, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Specialist positions, which can be used as a reference in future career path planning. As a Service Desk Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Specialist. You can explore the career advancement for a Service Desk Specialist below and select your interested title to get hiring information.
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