4 Jobs in Port St Lucie, FL
Sandpiper Bay Resort is Hiring an IT Technician Near PORT ST LUCIE, FL
Description
Job Summary:
The IT Helpdesk Technician position is a role serving as first point of contact for users within the Sandpiper Bay Resort offices. This role will provide user technical assistance and support related to computer systems, hardware, and/or software. Day-to-day responsibilities will include performing remote troubleshooting for remote users. Determining the best solution and implementing it.
Main Duties and Responsibilities:
- Respond to requests for technical assistance in person, via phone, chat, or email.
- Diagnose and resolve technical hardware and software issues.
- Respond to email messages for customers seeking help.
- Research questions using available information resources.
- Advise users on appropriate action.
- Follow standard help desk procedures.
- Log all help desk interactions.
- Administer help desk software.
- Follow up with customers and users to ensure complete resolution of issues.
- Redirect problems to correct resource.
- Identify and escalate situations requiring urgent attention.
- Track and route problems and requests and document resolutions.
- Move and set up equipment.
- Inform management of recurring problems
- Stay current with system information, changes, and updates.
- Train computer users as necessary
- Install, modify, and repair computer hardware and software.
- Install computer peripherals for users.
- Clean up computers.
- Identify and suggest possible improvements on procedures.
Requirements
Skills, Experience & Education Requirements:
- Bachelor’s degree preferred or equivalent experience.
- 1-2 years’ experience
- working knowledge of fundamental operations of relevant software, hardware, and other equipment
- experience researching, analyzing, and interpreting automated system problems.
- knowledge of relevant call tracking applications
- knowledge and experience of customer service practices
- related experience and training in troubleshooting and providing help desk support.
- Excellent communication skills
- Knowledge of Ubiquity switch configuration preferred, but not required.
- Knowledge of 3CX IP Phone system preferred, but not required.
Job Summary
Full Time
$61k-76k (estimate)
06/22/2024
08/21/2024
The job skills required for IT Technician include Troubleshooting, Customer Service, Help Desk, Computer Systems, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Technician positions, which can be used as a reference in future career path planning. As an IT Technician, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Technician. You can explore the career advancement for an IT Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Technician job description and responsibilities
IT Technician uses skills like backup,troubleshooting, repair computers,software packages and handle the maintenance and repair of both software and hardware of computers.
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These technicians support staff by assisting them with computer-related problems and training them on new systems and software as needed.
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Sometimes known as computer support specialists or help desk technicians, provide support to computer users. Must also have practical knowledge of computers and networks.
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Must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system.
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The main duties of a technician are to provide skilled labor on complex systems or highly technical mechanical or diagnostic testing.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Technician jobs
As computer technology changes, technicians must constantly update their professional development.
02/25/2022: Atlanta, GA
Employers may also choose to run criminal background checks on IT technicians, particularly for those who will be performing on-site services.
02/10/2022: Anaheim, CA
Employers will accept candidates with a high school diploma can also pursue Microsoft Certified desktop support Technician ( MCDST credential.
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Excellent Problem-Solving and analytical skills.
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Get professional certifications like Cisco Certified Technician Certification and Training.
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Step 3: View the best colleges and universities for IT Technician.
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