9 Jobs in Rancho Cucamonga, CA
HireKeyz Inc is Hiring an ITSM Specialist Near Rancho Cucamonga, CA
Technical Skills
- Leading the change management activities within a structured process framework, ensuring all changes are properly documented, managed, and communicated.
- Designing the strategic approach to managing change and support operations that fall within the domain of change management.
- Ensuring all changes are properly documented, managed, and communicated
- Collaborating with change owners and subject matter experts (SMEs) to understand any associated downtime, risks, and potential impacts
- Establishing effective governance and change control leveraging ITIL best practices
- Organizing and chairing Change Advisory Board (CAB) meetings
- Providing oversight of expedited and emergency changes, ensuring the correct escalation path is followed
- Coordinating Post Change reviews with the change owners as necessary, feeding any follow up actions into the Problem Management / Root Cause Analysis (RCA) processes
- Performing trend and performance analysis on Change Management, providing and tracking recommended improvements
- Work with Engineering and Operations teams to plan and coordinate software releases
- Own the release calendar including details on code freezes, deployments, and patch windows
- Define deployment readiness criteria for each release and track adherence
- Communicate release schedules, artifacts, and status to all stakeholders
- Coordinate with development managers to ensure timely and accurate release notes
- Conduct monthly release readiness review meetings and track progress across multiple teams
- Identify and remediate complex deployment and scheduling conflicts across Engineering and Operations
- Proactively identifies training opportunities to execute on the organization’s overall goals
- Meets or exceeds all Goals and Objectives and Service Level Targets
- Work on-call hours that would include 24/7 coverage per the SOPs
- Capable of analyzing requirements and test software as per project defined software process
- Experience working in an Agile / Scrum environment preferred.
Job Summary
Contractor
$97k-120k (estimate)
03/31/2024
09/24/2024
The job skills required for ITSM Specialist include Scheduling, Agile, Scrum, Change Management, etc. Having related job skills and expertise will give you an advantage when applying to be an ITSM Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by ITSM Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for ITSM Specialist positions, which can be used as a reference in future career path planning. As an ITSM Specialist, it can be promoted into senior positions as a Planner/Scheduler II - Construction that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary ITSM Specialist. You can explore the career advancement for an ITSM Specialist below and select your interested title to get hiring information.
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