THE ROLE

Live Nation is looking for an Associate in CRM to manage the operations and execution of Live Nation and Venue Nation's multi-channel CRM campaigns, including email, push and soon SMS.

We are seeking someone who is proactive, super-organized, has exceptional attention to detail, strong communication skills, data curious and thrives in a fast-paced environment.

Key responsibilities include overseeing the execution of daily email and push campaigns, analyzing results and reporting key insights, while being the main point of contact for our client facing stakeholders.

WHAT THIS ROLE WILL DO

Oversee the end-to-end execution of daily email and push marketing campaigns for Live Nation, including audience segmentation, audience builds, A / B testing, quality assurance and deployment in Salesforce Marketing Cloud (SFMC)

Manage the email request intake process, including reviewing and scheduling approved campaigns

Work closely with product and development teams to troubleshoot issues and find feasible solutions for unique issues and stakeholder requests

Assist with the creation and analysis of monthly and ad-hoc reports, providing key insights to optimize the performance of future campaigns

Update and distribute marketing documentation decks to TM / Live Nation business stakeholders

Become the subject matter expert on our CRM execution and reporting platforms (Salesforce, SFMC, DOMO, Google Analytics)

WHAT THIS PERSON WILL BRING

1 years email marketing experience, with a proven track record of executing a high volume of email and push campaigns

Comfortable working with an enterprise level Email Service Provider (ESP), preferably Salesforce Marketing Cloud (SFMC)

Detail oriented with strong organizational, project management and analytical skills

Ability to work in a fast-paced environment, multi-task and take direction from multiple sources, and adapt to shifting priorities and timelines

Strong communication skills and ability to work collaboratively with cross functional partners on tech, product, creative and client teams

Technical aptitude as well as an ability to think creatively

Working knowledge of Microsoft Office programs, particularly MS Excel (e.g. pivot tables, vlookups)

Bonus Experience :

Hold a Bachelor’s Degree

Working knowledge of HTML programming and HTML editors

Graphic design experience or basic knowledge of MySQL a plus

Experience with Google Analytics

Knowledge and experience with SMS campaigns

Passion for live events

BENEFITS & PERKS

Our motto is Taking Care of Our Own’ through 6 pillars of benefits :

HEALTH : Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)

YOURSELF : Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets

WEALTH : 401(k) program with company match, Stock Program Reimbursement

FAMILY : New parent programs & support including caregiver leave and baby bonus, infertility support

CAREER : Tuition reimbursement, student loan repayment internal growth and development programs & trainings

OTHERS : Volunteer time off, crowdfunding network