Department / Area: Administration / Information Technology (IT)Reports To: Manager, Service DeskPosition Classification/ Type: Full-Time, Hourly / Non-ExemptLocation: Remote - Stellar Virtual (Texas Only)

About Us

Stellar Virtual is a dynamic and rapidly growing Texas-based virtual company in an emerging space of innovation in education. Our mission is empowering families and unleashing potential. We serve parents of K-12 students who are unhappy with their current school or need an at-home/flexible learning environment. We offer tailored teaching we call uBu! that enhances the strengths of each unique student. Our School of One approach ensures that we are responsive and build relationships so that our students and families receive the time and attention they need. We believe in Education with Destination and provide each child with foundational skills for future planning.
Our Promise: A high-quality virtual school empowering families with dedicated staff focused on student outcomes and an exceptional customer experience, our program will enable students to thrive and unleash their full potential.

Core FocusEmpowering Families. Unleashing Potential. 

Core Culture & Values

• Kids First, Always!
  • Our actions, decisions, and behaviors are always grounded by what is best for kids.
• Respect
  • Assume positive intent with our students, families, and colleagues.
• Create, Collaborate, and Communicate
  • Demonstrate the skills we want our students to learn.
• Make Your Motion Matter
  • Prioritize, focus, and support company goals.
• Go the Extra Mile
  • Customer Service is everyone’s job.

Technology AspectTo establish a clear duty of care, Stellar Virtual and its affiliates require all employees to cover the costs associated with acquiring and providing the equipment (i.e., computers, internet service, telephone, home office setup, etc.) associated with virtual employment.

Position Overview

The role of IT Support Specialist was established for the primary purpose of providing troubleshooting and technical support to our families, students, and employees. This includes (Help Desk, Chromebooks Support, Inventory Oversight and Control, Technical Support, Google Workspace, Student Information System Administration, Learning Management System Administration, Systems Integrations). This position is also responsible for configuring, administering, and ensuring data connections between major internal and external systems including Google Workspace, Student Information Systems and Learning Management Systems. 

Essential Position Functions

• Remotely configures new Chromebooks with educational usage features, along with preparing them for student use; Manages inventory control and licenses of Chromebooks;
• Diagnoses and repairs software or equipment failures for Chromebooks, PCs, and Macs (diagnoses may need to be done remotely) via email, chat, text, and phone;
• Responds to a variety of questions from school staff, parents, and students for the purpose of providing technical information, guidance, or referral;
• On-boards and off-boards employees within corporate systems to maintain the integrity of shared and/or proprietary data;
• Maintains records (e.g. support request logs, inventory, etc.) for the purpose of documenting activities, conveying information, and/or providing an up-to-date reference and audit trail;
• Researches a variety of topics for the purpose of making recommendations regarding vendors to use for repairs and/or supplies;
• Coordinates reclamation of Chromebooks by sending return labels as needed;
• Supports data integrations between internal and external systems such as the CRM, SIS and LMS;
• Uses excel formulas and automation to assist departments in automating repetitive tasks and solving complex data problems;
• Trains school staff on a variety of operations (e.g. Gmail, Google Drive, Google Sheets, Google Docs, Youtube, etc.) for the purpose of providing ongoing support, training, and development and maximizing the capabilities of staff. 

Knowledge, Skills & Attributes

• Knowledge of Excel and Google Workspace applications and Admin Console, current and legacy cloud-based operating systems, and office software;
• Utilizing diagnostic tools; Creating and following predefined processes;
• Adhering to safety practices when related to personal computer use;
• Maintaining detailed and accurate records;
• Creative problem-solving with the ability to provide excellent customer service;
• Good communication with strong team collaboration; efficient and independent work.
• Execution of Texas Virtual Schools’ Mission and Vision

• Support efforts to execute key program differentiators and student guarantees;
• Support operational and compliance needs for schools and develop regional initiatives;
• Help foster positive relationships with families and staff.
• Work well individually, but also capable of collaborative and team efforts

• Skilled in written and oral communication to diverse audiences and facilitating decision-making among multiple parties;
• Knowledge and comfort with evolving online technologies that support a virtual work environment, including Google Workspace and Google Apps for Education;
• Proactive and fast learner who thrives in a fast-paced environment.

Education & Certification Requirements

• A minimum of a high school diploma or equivalent is required. 
• Certifications in IT, Computer Diagnostics/Repair, and Network Diagnostics/Repair

Available Benefits

• Medical Insurance (PPO, HMO, & HDHP Plans)
• Dental Insurance (PPO)
• Vision Insurance (PPO)
• Health Savings Account (HSA)
• Retirement Savings (401k and Roth IRA) with Match after 1 Year
• Generous Paid Time Off (PTO) - 160 Hours in First Year (20 Days)
• Disability (Short and Long-Term) Insurance Plans
• Employer-Paid Life Insurance ($25,000)
• Company-Paid Holidays (10 Paid Holidays Year-Round)
• Nectar Employee Morale & Recognition Incentives

EEO Statement: At Stellar Virtual, we embrace diversity and foster an inclusive and supportive work environment. We welcome applicants from all backgrounds and experiences. Stellar Virtual is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Stellar Virtual participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

At-Will Notice: Employment with Stellar Virtual will be on an at-will basis. As such, this position description is not a contract or guarantee of employment for a definite amount of time.