About us:

Insight Pest Solutions is the Pacific Northwest’s top pest control company. Meet our team and you’ll quickly understand why we are so confident in our claim as the region’s premier exterminators. We are proud to be on the Inc. 5000 and PCT Top 100 companies list. Our focus is on creating a better everyday life for our team and community by being the best service brand in the Northwest. A key part of our success is our Customer Loyalty Specialist role.

Job Description:

The Loyalty Team handles customer satisfaction and cancellation requests via both inbound and outbound phone calls. A member of the Loyalty Team will handle all aspects of customer account management including, but not limited to: Scheduling appointments, inputting payment information, and ensuring that a technician's routes are efficient and manageable. Representatives should also be able to handle customer complaints by anticipating potential obstacles and proactively providing alternatives and solutions. Calls will be escalation calls which will require some negotiation, quality satisfaction and de-escalation skillsets. To excel in this position, you should be an eager team player that wants to provide the best possible service and can thrive in a fast-paced enviornment.

Requirements:

Strong communication skills:

• We provide an essential service that protects homes, health, and the environment. When this service is planned and performed to a standard of excellence, everyone wins. The Loyalty team is expected to communicate effectively with customers while maintaining a positive attitude.

Computer proficiency.:

• We use a management software to handle and record services and customer correspondence. Learning and excelling in the use of this system is expected and essential to ensure the smooth functioning of the company.

Dependability and adaptability.:

• We rely on our employees to be here when they say they will and to consistently ensure customers are receiving the type of service they expect when doing business with us. Being able to adapt to various situations is also necessary for success. It is important to be able to multitask and manage time effectively as priorities change throughout the day.

Experience with on-the-phone customer service is preferred.

We experience a large volume of calls every day from customers trying to cancel their service do to a myriad of reasons. Being personable over the phone is an important part of creating and maintaining customer relationships while we overcome such objections.

Bilingual candidates are encouraged to apply!

Compensation:

• $14-$15 per hour
• Overtime possibilities
• $10 bonus per account saved

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Expected hours: 40 – 50 per week

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Work Location: In person