As the team at Zaxby's expands, we're saving a seat for you!

To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food.

To our team members, Zaxby's is an indescribably great place to work!

Assistant Managers are responsible for ensuring that the restaurant delivers great experiences to guests while maintaining operational standards.

You will manage the daily operations of the restaurant ensuring that the team properly follows all processes, policies, and procedures.

Why work at Zax?

QUARTERLY BONUS POTENTIAL!!

FREE Meals On Shift & 50% Off Meals Off Shift

Paid Time Off

Vacation Pay

Early Access to Pay

Paid Training

Opportunities to Advance

Benefits

Recognition Program

Referral Program

Medical Insurance

Dental Insurance

Vision Insurance

Short-Term Disability

Long-Term Disability

Employer Paid Life Insurance

401(k) With Employer Match (additional eligibility requirements)

Employee Assistance Program

Duties and Responsibilities

Complete all training requirements including :

Zaxby's Assistant Manager Development Plan

Food Safety Certification and Manager Certification

Any additional training required by Zax LLC

Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations

Ensure team members receive proper training including ongoing coaching and development

Create an effective work schedule following company standards and local laws

Plan and delegate shift assignments including communicating expectations and adjusting as needed

Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals

Ensure service, product quality, and cleanliness standards are consistently upheld

Communicate performance concerns to your General Manager

Assist with performance reviews and mentor and develop team members

Create and maintain a positive culture and healthy team morale through recognition and leading by example

Handle and report guest and team member complaints / concerns / injuries timely and in a friendly and respectful manner

Ensure processes, policies, and procedures are properly followed throughout daily operations

Maintain operational standards and ensure compliance with all Zaxby's Franchising LLC and Zax LLC guidelines, policies, and procedures

Maintain compliance with federal, state, and local laws and guidelines

Utilize management tools and keep neat, accurate, and current records

Other responsibilities

Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description

Ensure the team works safely and follows all safety guidelines and procedures

Immediately report all human resources and risk management concerns to your General Manager and District Manager

Escalate other concerns to your supervisor when appropriate

All other duties necessary to ensure restaurant operations function properly

Job Qualifications

The following requirements must be met in order to qualify for this position.

Must be 18 years of age or older

Must have a valid driver's license, vehicle insurance, and reliable transportation

Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week

Ability to work a flexible schedule including days, nights, weekends, and holidays

Successful completion of background check

Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others

1-3 years management experience required

Restaurant management experience preferred

Capability Requirements

The following capabilities are required to perform the essential functions of this position. Reasonable accommodations that do not create an undue hardship on the company will be considered.

Sit, stand, and walk continuously

Occasionally stoop, bend, crouch, or climb, including the use of ladders

Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead

Continuous use of hands and wrists for grasping and fine manipulation

Maintain effective audio-visual discrimination and perception to observe and respond to the environment

Work in an environment that features hot and cold temperature variations and exposure to food allergens

Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

Last updated : 2024-06-24