1 Job in Richburg, SC
Giti Tire (USA) Ltd is Hiring an IT Help Desk Near Richburg, SC
Essential Duties & Functions
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Respond to queries either in person or over the phone Track, route, and redirect problems to correct resources Update customer data and produce activity reports Maintain daily performance of computer systems Respond to email messages for customers seeking help Ask questions to determine nature of problem
- Walk customer through problem-solving process Run diagnostic programs to resolve problems
- Troubleshoot technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
- Install, modify, and repair computer hardware and software Clean up computers
- Run reports to determine malfunctions that continues to occur Install computer peripherals for users
- Follow up with customers, provide feedback and see problems through to resolution Utilize excellent customer service skills and exceed customers' expectations Ensure proper recording, documentation, and closure.
- Recommend procedure modifications or improvements.
- Preserve and grow your knowledge of help desk procedures, products, and services Train computer users.
- Write Training Manuals
- Perform other duties of equal or less complexity as assigned or directed by management Engage and retain high-performance standards and elevate level of responsibility and performance.
- Proven working experience in providing help desk support.
- Working knowledge of help desk software, Office365, Active Directory, and basic networking and remote-control software Strong client-facing and communication skins
- Advanced troubleshooting and multi-tasking skills Customer service orientation
Education And For Experience
- BS degree in Information Technology, Computer Science or a combination of education and work experience
- Requires minimum 1-3 years of work-related experience.
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
Job Summary
Full Time
Durable Manufacturing
$51k-63k (estimate)
06/07/2024
07/04/2024
PINGFUQIAO, NINGXIA
1,000 - 3,000
2002
HUAIJING LI
$50M - $200M
Durable Manufacturing
The job skills required for IT Help Desk include Help Desk, Customer Service, Problem Solving, Active Directory, Computer Science, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Help Desk positions, which can be used as a reference in future career path planning. As an IT Help Desk, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk. You can explore the career advancement for an IT Help Desk below and select your interested title to get hiring information.
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